Veeva Systems

Builds cloud software for life sciences

Senior Consultant - China CRM Suite Implementation

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeBeijing, ChinaNo salary listedIn-person

About the Job

Requirements

A bachelor's or master's degree in Computer Science or life Science Industry.
More than 8 years of experience in an IT or system management role.
More than 3 years of experience in the life sciences.
More than 5 years of customer-facing experience.
Familiarity with mainstream artificial intelligence technologies.
Knowledge of product implementation processes.
Strong customer service and communication skills.
An open mind, team spirit, and innovation capability.
Ability to learn new things and work independently in a fast-moving environment.
Negotiation skills and the ability to develop strong working relationships.
Commercial and business awareness.
Good written and verbal English communication skills.
A keen eye for detail and desire to probe further into data.
Ability to meet time constraints.
Facilitation and communication skills.
Familiarity with agile processes and working with a Scrum team.

Responsibilities

Manage project resources, timelines, and costs; identify critical paths and dependencies to drive projects forward and ensure quality execution and implementation.
Serve as a bridge between internal and external product stakeholders and software development teams.
Gather business and technical requirements to drive effective upfront discussions, meet needs, and limit rework.
Lead implementation and successful delivery of the China CRM AI Agent.
Use business and technical knowledge to communicate effectively with customers.
Analyze client software needs and ensure a complete understanding of them.
Manage relationships with clients and stakeholders, using negotiation skills.
Liaise with end-user clients during development of software requirements, designs, and test procedures.
Provide solutions to client needs through problem-solving and analysis.
Write and maintain documentation for technical and non-technical audiences.
Help create Requirement Traceability Matrices linking test procedures to requirements and customer specifications.
Deliver implementation solutions in commercial life sciences, including analysis of customer requirements and proposals to address customer needs during delivery, or support the team in the pre-sales phase.

Desired Qualifications

Experience with CRM or Events products or solutions.
Experience in WeChat implementation project management.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is one California based leading IT system, data solution provider in the life science industry. With the vision and expectation of China marketing, Veeva made a big push into Shanghai in 2011. The booming business of China Veeva are inseparable not only from Veeva’s product success but also the employee success at Veeva.

This role will be producing deliverables throughout the full lifecycle delivery of Veeva application to a wide range of Life Sciences clients. Most time you will have responsibilities for requirement analysis and solution design of the project.

What You’ll Do

Managing projects resources, timelines, cost, identify critical path/ dependencies to drive project forward and ensure quality execution and implementation

Serving as the critical bridge between internal and external product stakeholders and software development teams

Gathering business and technical requirements in a manner that drives the right conversations upfront to meet needs while limiting rework

Able to lead the implementation and successful delivery of China CRM AI Agent

Possessing business and technical knowledge to communicate effectively with customers

Having an analytical mind to ensure they have a complete picture of the client's software needs

Managing relationships with clients and stakeholders with strong negotiation skills

Acting as a liaison with end-user clients during the development of software requirements, designs, and test procedures

Possessing excellent problem solving and analytical skills to provide optimal solutions

Writing and maintaining useful documentation for both technical and non-technical audiences

Helping create Requirement Traceability Matrices from test procedures back to requirements and customer specifications

Delivering implementation solution in the fields of commercial in life science, such as analysis of customer requirements, provide proposals to resolve the customer demands in delivery process or support team in pre-sales phase.

Requirements

A bachelor or master’s degree in Computer Science or life Science Industry

Above 8 years’ experience in IT or system management role

More than 3 years’ experience in the Life Sciences

More than 5 years’ experience in customer facing experience

Familiar with mainstream AI technologies.

Knowledge in product implementation process

Strong customer service skills and communication skills.

Open minded and team spirit; excellent innovation capability

Smart and eager to learn new things, ability to work independently in a fast-moving environment

Negotiation skills and the ability to develop strong working relationships

Commercial and business awareness

Good communication skills – both written and verbal in English

A keen eye for detail and desire to probe further into data

Ability to stick to time constraints

Excellent facilitator and communicator

Familiar with agile processes and how to work well with a scrum team

Nice to Have

Experience in CRM or Events products/solutions

Experience in WeChat Implementation Project Management

#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

About the Company

Veeva Systems

Builds cloud software for life sciences

Veeva Systems builds cloud software and data products for pharmaceutical, biotechnology and other life sciences companies. Its applications support clinical trials, regulatory submissions, quality management, drug safety and commercial teams that work with healthcare professionals. Teams use the software to organize documents, track records and coordinate regulated work across departments on Veeva's Vault platform. Veeva earns revenue from subscriptions to its software and data products, alongside implementation, consulting and other professional services. Founded in 2007, Veeva Systems is headquartered in Pleasanton, California, United States.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Pleasanton, CA
Founded: 2007

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