Consumer Direct Care Network

Provides self-directed in-home personal care

Operations Supervisor

Business & StrategyConfirmed live in the last 24 hours

Full-timeHudson, WI, USANo salary listed

About the Job

Requirements

A bachelor's degree is preferred.
Two to four years of office experience is preferred.
Two years of leadership experience is preferred.
A combination of education and experience is acceptable.
Ability to work flexible and/or extended hours when needed to meet job requirements.
Ability to travel within the assigned geographic area as required.
Ability to perform office work using a computer, telephone, and other office equipment.
Ability to sit, talk, or hear regularly; use repetitive hand motions, handle or feel, and stand, walk, reach, bend, or lift up to 20 pounds as required.

Responsibilities

Oversee daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals.
Oversee compliance with regulations and Managed Care Organization program rules.
Oversee continuous service quality at the program level.
Promote cohesiveness in the office environment.
Oversee day-to-day operations and client advocacy.
Collaborate with stakeholders regarding the delivery of services.
Collect and analyze program scorecards, dashboards, and key performance indicators.
Oversee compliance with applicable legal requirements, standards, policies, and procedures.
Oversee advanced reporting.
Oversee complex service programs and special projects.
Identify and implement process improvement efforts.
Conduct annual reviews of policies and procedures and standard operating procedures.
Conduct the annual satisfaction survey.
Oversee large-scale enrollments and transitions as needed.
Maintain the skills and knowledge necessary to coordinate workflow.
Market services to referral sources.
Participate in, and assign, professional development and training activities.
Provide customer service to internal and external clients.
Recruit, hire, train, and supervise employees.
Represent the company at stakeholder meetings, health fairs, and provider fairs.
Supervise deliverables and ensure timely completion of projects.
Oversee client enrollment, assessments, and supervisory visits as needed.
Oversee certification and credentialing processes for all service lines as needed.
Ensure timely payroll processing by overseeing administrative functions as needed.

Desired Qualifications

Bilingual ability is preferred in various locations.

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

The Operations Supervisor is responsible for supervising the day-to-day operations of Consumer Direct Care Network programs while maintaining compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. This position is responsible for supervising general office affairs, maintaining continuous service quality, monitoring compliance with regulations, training administrative and program staff, and implementing special projects. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

Oversee daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals
Oversee compliance with regulations and Managed Care Organization (MCO) program rules.
Oversee continuous service quality at the program level
Promote cohesiveness in the office environment
Oversee day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Collect and analyze program scorecard, dashboard, and key performance indicators
Comfortable with public speaking
Communicate effectively
Oversee compliance with applicable legal requirements, standards, policies, and procedures
Oversee advanced reporting
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency
Oversee complex service programs and special projects
Identify and implement process improvement efforts
Oversee special projects including, but not limited to:
Annual review of policy and procedures
Annual review of standard operating procedures
Annual satisfaction survey
Large-scale enrollments and transitions as needed
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Participate in, and assign professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Recruit, hire, train, and supervise employees
Represent the company at stakeholder meetings, health fairs, and provider fairs
Supervise deliverables and ensure timely completion of projects
Travel within the assigned geographic area as required
Oversee client enrollment, assessments, and supervisory visits as needed
Oversee certification and credentialing process for all service lines as needed
Ensures timely payroll processing by overseeing administrative functions as needed
Bilingual preferred in various locations
Other duties as assigned

QUALIFICATIONS

Bachelor’s degree preferred
2-4 years office experience preferred
Combination of education and experience
2 years leadership experience preferred
Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company

Consumer Direct Care Network

Provides self-directed in-home personal care

CDCN coordinates and pays for self-directed in-home personal care through Medicaid programs, helping people manage their own services to gain more choice and control. Clients choose how their home care is organized and CDCN provides access to caregivers, along with scheduling, oversight, and Medicaid-based payments. It differentiates itself through nationwide scale and a strong focus on self-directed care, managing payments for over 138,000 caregivers serving more than 104,000 recipients, guided by its mission and values. Its goal is to help people live the life they want by receiving safe, healthy, and personalized care at home and in the community.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Missoula, MT
Founded: 1990

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