Threat Assessment Manager - GWS Technology & Security Operations

Threat Assessment Manager- GWS Technology & Security Operations (Remote)

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well-oiled machine!That’s why our team is seeking a Threat Assessment Manager to join our GWS Team. 

The GWS Threat Management Team (TMT) is responsible for the assessment and management of workplace violence prevention incidents, assessing external and internal threats, and supporting a variety of corporate and retail security threats and concerns. The Threat Management Team has oversight of policy, plans, training, screening, threat assessment and management, incident analysis, summary reporting and continuous review/mitigation of threats and workplace violence issues.  

The Threat Assessment Manager will be responsible for assessing and managing workplace violence (WPV) concerns; direct and indirect threats against associates, assets, and the business which may include harassing and threatening communications, social media posts, and other incidents. This position will require on-call responsibilities on a rotating basis with other team members.

The ideal candidate should:

• Adapt communication styles to audience needs, leading complex discussions and translating operational requirements clearly
• Engage senior leaders directly, gathering first-hand feedback to address pain points and prioritize customer experience in decision-making
• Manage-up effectively, step in early to shape project parameters, and lead personal/team efforts toward success
• Combine deep operational knowledge with technical expertise to distill data and strengthen overall team output
• Balance partner requirements, multi-faceted operational impacts, and practical experience to make informed rollout decisions
• Champion core company values actively, promoting corporate culture and holding teams accountable
• Drive efficient, data-informed solutions across complex departmental boundaries using structured project management
• Execute business-critical outcomes effectively by aligning cross-functional partners, balancing competing demands, and keeping executive stakeholders proactively informed.
• Build strong team camaraderie and collaborate seamlessly across departments to execute major launches and initiatives

Key Responsibilities: 

• Maintain the confidentiality of customer, associate and business data at all times
• Provide direct support to associates experiencing crisis such as suicidality and Intimate Partner Violence (IPV)
• Stay current on the latest tools to accurately monitor and assess threats
• Effectively share information with appropriate management in a time sensitive manner  
• Maintain proper case management processes and documentation on all threatening incidents
• Successfully complete ongoing training and certifications in threat assessment and workplace violence subjects to include membership with the Association of Threat Assessment Professionals (ATAP)

Threat Assessment & Management

• Conduct research and interviews in accordance with all state, federal, and local laws
• Conduct threat assessments and investigations
• Use a variety of open source and social media networking sources and platforms to perform threat assessments on a wide variety of issues and concerns
• Collaborate with Legal, Associate Relations, Human Resources, and other partners on Workplace Violence (WPV) issues including coordinating meetings to review critical incidents, assess program effectiveness and address potential threats
• Prepare internal and external documentation on persons of interest or concern
• Determine and recommend appropriate mitigation methods that are consistent with industry best practices and regulatory requirements

Workplace Violence Mitigation

• Liaise with law enforcement on criminal incidents
• Participate as an active member in professional security organizations such as the Association of Threat Assessment Professionals (ATAP) or the American Society for Industrial Security (ASIS)
• Consult with stakeholders regarding employee and contractor terminations and personnel actions that may require security assistance
• Develop and deliver training, in person and remotely, in subjects such as Workplace Violence Prevention and Response, Suicide Intervention, Intimate Partner Violence, and general threat assessment processes

Basic Qualifications:

• Bachelor's Degree 
• At least 4 years of experience conducting Threat Assessments
• At least 4 years conducting investigations in private sector corporate investigations, law enforcement, military, or Behavioral Threat Assessment & Management (BTAM) experience, or any combination of the four
• At least 4 years experience using a Structured Professional Judgment (SPJ) approach to BTAM 
• At least 4 years experience working directly with individuals in crisis

Preferred qualifications 

• Master's Degree Security Management, Criminal Justice, Psychology, or relevant area of study
• At least 7 years of private sector corporate security or Law Enforcement experience
• At least 7 years in Behavioral Threat Assessments  
• Professional certification as a Certified Threat Manager (CTM) through the Association of Threat Assessment Professionals

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).
 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York, NY: $146,600 - $167,300 for Manager, Security ServicesRemote (Regardless of Location): $122,100 - $139,400 for Manager, Security ServicesChicago, IL: $122,100 - $139,400 for Manager, Security ServicesMcLean, VA: $134,400 - $153,300 for Manager, Security ServicesSan Francisco, CA: $146,600 - $167,300 for Manager, Security Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).