Associate Director - Client Development

Associate Director, Client Development, South Coast Plaza

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role:

We are looking for an Associate Director, Client Development who will be responsible for ensuring the highest standards of client service values and maximize client engagement for the boutique. This individual will develop, strategize, and evolve client outreach programs that supports the brand vision and boutique objectives.  

What impact you can create at CHANEL:

• Set the vision in creating client development strategy for VIC, High Potential, and other top client segments.   
• Develop strategies aligned to boutique priorities to improve VOC in partnership with the boutique management team.  
• Ability to develop relationships at an extensive high level and represent the brand as a CHANEL ambassador  that will inspire the boutique teams and engage clients and elite prospects.   
• Define and implement a successful clienteling strategy for the boutique. Targeting client segments and out-reach in partnership with boutique management and corporate office teams to implement these strategies.   

• Lead client and business development strategies by creating exceptional experiences for our clients in partnership with the boutique priorities, category managers and the Fashion Client Engagement & Development team.  
• Develop and implement high ROI event strategies for the boutique i.e., grass root in partnership with boutique management and the Events team.  
• Develop a strong high-end local clientele in a specific area.  The ideal candidate should have an extensive network, strong existing industry relationships and already part of the communities that are important to the brand.    
• Identify and target high potential clients and create special experiences to increase retention.  
• Partner with corporate teams to continue to elevate programs for top clients (e.g., gifting program, event tickets, etc.). 

You are energized by:

• The history and heritage of The House of CHANEL
• Building collaborative partnerships and relationships  
• Fostering a meaningful client experience centered around inclusion and connection  
• Being comfortable in the middle of complexity and ambiguity  
• Creativity and innovation by testing, learning, and taking new risks 

Position Logistics:

• Minimum 7 years of related leadership experience
• Bachelor’s degree (preferred)
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays

What skills you will learn:

• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation:

• The anticipated base salary range for this position is $138,700 through $160,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days and a Wellbeing fund)
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension, and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

CHANEL Community:

• CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center

Fondation CHANEL:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.   
• For more information, please navigate to the Fondation CHANEL website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.