ServiceLink

Business consulting services and advisory

Desktop Support Specialist - Information Technology

IT Service Desk & End User SupportUpdated on Nov 5

Full-timeMoon Twp, PA, USA$25 - $30

About the Job

Requirements

A technical associate degree or equivalent is preferred.
Have 2 to 3 years of relevant technical work experience.
Have experience in a Windows 11 and Mac OS X environment.
Have experience with Office 365 and above.
Have experience with multiple hardware platforms.
Have experience with iOS and Android mobile platforms.
Certifications such as A+ are a plus.
Demonstrate effective problem-solving skills, customer service skills, attention to detail, sound analytical skills, and the ability to multitask.
Be able to work collaboratively in a team and productively in a fast-paced environment.
Be able to frequently lift, carry, or otherwise move and position objects weighing up to 50 pounds.
Be currently authorized to work in the United States on a full-time basis and not require employment visa sponsorship now or in the future.
Be located within reasonable commuting distance and able and willing to work in-office daily.

Responsibilities

Install and configure new PCs and laptops.
Perform hardware and software break/fix work, including upgrades.
Develop an expert understanding of PC hardware, software, internal software, and associated technologies.
Diagnose and resolve end-user problems, including recognizing, isolating, and researching software or hardware errors and features when required, and resolving the problems.
Execute planned and unplanned infrastructure downtime activities as required.
Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis.
Monitor the infrastructure to identify and resolve issues.
Respond to escalated end-user issues.
Participate in maintenance activities to ensure the health and availability of infrastructure equipment.
Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance.
Move employee equipment.
Organize and maintain equipment inventory levels.
Analyze and evaluate PC hardware and software.
Support a broad set of desktop and related technologies, including high-end copiers, scanners, and printers.
Assist with purchase order activity.
Provide support using available tools, including remote-control technologies.
Assist in coordinating and executing planned and unplanned infrastructure downtime activities as required.
Understudy one or more infrastructure technology disciplines, grasp concepts, develop skills, and apply learning under supervision.
Perform other duties as assigned.

Desired Qualifications

A technical associate degree or equivalent is preferred.
Certifications such as A+ or other certifications are a plus.

Overview

Are you motivated to take your experience to the next level? ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service oriented Desktop Support Specialist. The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.

**Note- This is an in-office role, located at our corporate headquarters in Moon Twp, PA. Candidates must be located within reasonable commuting distance of ServiceLink's office, and must be willing and able to work in-office on a daily basis.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

A DAY IN THE LIFE

In this role, you will…

Install and configure all new PCs and laptops
Perform hardware and software break / fix work including but not limited to upgrades
Develop expert understanding of PC hardware, software, internal software and associated technologies
Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
Execute planned and unplanned infrastructure downtime activities as required
Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
Monitor the infrastructure to identify/resolve issues
Respond to escalated end-user issues

WHO YOU ARE

You possess …

A Technical Associates Degree or equivalent preferred
2 to 3 years of relevant technical work experience
Effective problem solving skills
The ability to multi-task
Outstanding customer service skills

Responsibilities

Installs and configures all new PCs and laptops
Performs hardware and software break / fix work including but not limited to upgrades
Develops expert understanding of PC hardware, software, internal software and associated technologies
Diagnoses/resolves end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
Executes planned and unplanned infrastructure downtime activities as required
Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
Monitoring the infrastructure to identify/resolve issues
Responding to escalated end-user issues
Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment
Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance
Moves employee equipment
Organizes and maintains equipment inventory levels
Analyzes and evaluates PC hardware and software
Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers
Assists with purchase order activity
Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds
Provides support utilizing all available tools including remote control technologies
Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required
Understudies one or more infrastructure technology disciplines
Grasps concepts and develops skill-set
Applies learning on a supervised basis
All other duties as assigned

Qualifications

Technical Associates degree or equivalent preferred
2-3 years of relevant technical work experience
Experience in a Windows 11, and Mac OS X environment
Experience with Office 365 and above
Experience with multiple hardware platforms
Experience with iOS and Android mobile platforms
Certifications a plus (A+ or other)
Effective problem-solving skills
Customer service skills
Detail oriented
Sound analytical skills
Ability to multitask
Collaborative/enjoys working in teams
Highly productive in a fast paced environment

Compensation: 25 to 30 (USD)

About the Company

ServiceLink

Business consulting services and advisory

ServiceLink offers consulting services through ServiceLink Consultoria to help organizations improve their performance. It works by first understanding the client’s needs, then creating strategic recommendations, assisting with implementation, and providing training and follow-up to ensure results. The company differentiates itself by offering hands-on, tailored advisory support that focuses on practical outcomes in the client’s context. Its main goal is to help clients achieve measurable business improvements and more efficient operations through professional guidance.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Fortaleza, Brazil
Founded: 2006

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