Digital/Technical Product Manager Lead: AI Ops

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are seeking a dedicated Digital/Technical Product Manager Lead- AI Ops. The AIOps Product Manager defines and drives the product strategy, roadmap, and prioritized use-case backlog for AIOps capabilities across Application and Infrastructure domains.

This individual-contributor role determines what gets built and why, leading use-case prioritization, AIOps platform and build-versus-buy decisions, and the definition of adoption and value metrics. The role applies technical knowledge of LLMs, model risk, AI governance, and autonomous operations to evaluate complex AI-specific tradeoffs and guide product decisions. Success is measured by a value-driven roadmap and measurement framework that enables effective engineering execution and demonstrates the business and operational impact of AIOps investments.

This position will be based in San Antonio; TX and offers a flexible working environment with an on-site requirement of 5 days per week. Relocation assistance is not available for this position.

What you'll do:

• Own and prioritize the AIOps use-case backlog across both domains, grounded in a documented business-value case for every item that makes the cut — and a documented reason for every item that doesn’t.
• Write the value case for a proposed use case before engineering commits meaningful effort, including the adoption and success metrics it will be measured against.
• Make build-versus-buy and platform-selection recommendations for AIOps-specific capability — which LLM or model family to standardize on, whether a vendor platform covers a need better than a custom build — in partnership with the Platform/MLOps Engineer and both Directors.
• Own the ongoing decision of where specialized platform AI capability should sit organizationally — embedded in the owning platform team or centralized under AIOps — revisiting it as new capabilities and platforms emerge.
• Gather and synthesize requirements from the AIOps capability’s actual consumers — Availability, SRE, ServiceNow, and other operations pillars — and report use-case-level adoption and value data up to the AVP.

What You Have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 5+ years of product management experience, including at least some of it on a technical, data, or AI/ML product, not purely business-facing one.
• Demonstrated experience writing and defending a prioritized backlog grounded in business value, including killing items that didn’t pan out.
• Working technical fluency in LLMs, ML model lifecycles, and their practical limitations, sufficient to evaluate an engineering team’s technical claims rather than simply accept them.
• Experience making or materially informing build-versus-buy decisions for a technology capability, and experience defining and tracking adoption or value metrics for a product or capability.
• Comfort operating in a regulated environment, including enough familiarity with model risk or compliance concepts to engage Risk and Audit as a credible partner, and comfort operating without formal authority over the engineers building what you prioritize.

What Sets You Apart:

• Demonstrated experience owning the product strategy and lifecycle for AI- or ML-enabled capabilities, from early development through production deployment, adoption, and measurable value realization.
• Experience making strategic capability and platform decisions, including evaluating build, buy, reuse, and integration options to optimize long-term business and technology outcomes.
• Proven ability to make data-driven prioritization and investment decisions, including recommending the discontinuation or deprioritization of initiatives when business value, feasibility, risk, or strategic alignment does not support continued investment.
• Experience designing and implementing value-measurement frameworks for emerging technology capabilities, including defining meaningful adoption, operational, and business-outcome metrics where traditional measures may not apply.
• Demonstrated experience representing technical products with executive-level stakeholders, translating complex capabilities and outcomes into clear business value to inform funding, investment, and prioritization decisions.

Compensation range: The salary range for this position is: $143,320- $273,930.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.