Trading Operations Associate

As a Trading Operations Associate at Fanatics Betting & Gaming (FBG), you will be responsible for the Operational Management of the Pre-Live & In-Play Fanatics Betting & Gaming Sportsbook product. Responsibilities will include event settlement, the management of Retail & Online Incident and working closely with Customer Operations, content and other customer facing teams, ensuring a 1st class Betting Experience. 

The successful candidate does not need previous Trading experience but should be able to demonstrate a keen eye for detail and the ability to work well under pressure. This role is ideal for a candidate looking to begin a career working within a Sports Trading Department.

The position involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.

Responsibilities

• Reaction and management of internal and 3rd Party incidents for both Retail and Online products. Liaising with customer facing departments to ensure quick resolution and minimal customer impact.
• Ensuring Customer facing product is proactively monitored and maintained to the highest standard. This Includes event signposting, resolving customer queries and ensuring scoreboard information is accurate 
• Maintain a ‘Customer First’ continuous improvement mindset. Collaborating internally and externally to improve the Sportsbook product. Ensuring strong 3rd Party relationships as part of this. 
• Accurate and timely Settlement of markets across the Sportsbook.
• Scheduling and Booking of all Sporting events – Working with the wider Trading department to ensure the In-Play product is optimized each day.   
• Assisting in the maintenance and analysis of Operational performance reporting linked to Customer First KPIs.
• Open to regular travel to events and other Fanatics offices for various offsite and team meetings.

Qualifications

• Bachelor's Degree or equivalent
• Entry Level Position, 0 - 2 years of experience
• In order to be successful in this role, a real passion for Sports, and an inherent understanding of what Sports fans want in order to be entertained is crucial.
• The position involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.
• Team-first mentality, with a willingness to do what it takes to get the job done and effectively work cross-functionally across different teams at FBG and the larger Fanatics organization.
• Excellent time management, good attention to detail and the ability to prioritize effectively.
• Competitive and highly motivated with a ‘can do’ attitude. Ability to use own initiative.
• Excellent communications skills and an outgoing personality. 
• Able to operate effectively within a team and as an individual.  
• Consistently Excellent under pressure and able to work to tight deadlines.
• Good organizational skills.

If you possess some of these skills but not all of them, we still encourage you to apply!