Application Support Intermediate Analyst - Officer
About the job
- Basic knowledge of or interest in application support procedures, concepts, and other technical areas.
- Working knowledge of SQL (Oracle, MSSQL, Mongo), ServiceNow, ITRS, AppDynamics, and ELK.
- A bachelor's/university degree or equivalent experience.
- Provide technical and business support for users of Citi applications.
- Use understanding of application support procedures and concepts, and basic knowledge of other technical areas, to handle issues and queries from stakeholders, provide short-term resolutions, and work with technology partners on long-term remediation.
- Develop a comprehensive understanding of how application support areas integrate to achieve business goals.
- Liaise between users and traders, internal technology groups, and vendors.
- Participate in disaster recovery testing.
- Participate in application releases from development through testing and deployment into production.
- Perform post-release checkouts after application releases and infrastructure updates, and develop and maintain technical support documentation.
- Consider the implications of applying technology to the current environment.
- Analyze applications to identify risks, vulnerabilities, and security issues.
- Make evaluative judgments based on factual analysis and resolve problems by identifying and selecting solutions; cooperate with Development colleagues to prioritize bug fixes and support tooling requirements.
- Ensure the quality of work provided by self and others, impacting the team and closely related work teams.
- Exchange ideas and information.
- Own and participate in support project items covering stability, efficiency, and effectiveness initiatives.
- Perform other duties and functions as assigned.
- Operate with limited direct supervision and exercise independent judgment and autonomy.
- Act as a subject matter expert to senior stakeholders and/or other team members.
- Assess risk in business decisions, consider the firm's reputation and safeguard its clients and assets, drive compliance with applicable laws, rules, and regulations, adhere to policy, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
- At least two years of experience.
- Knowledge of Linux, ETL, Java, and ECS.
- Participation in process improvements.
- Previous experience or interest in standardizing procedures and practices.
- Basic business knowledge or understanding of financial markets and products.
- Knowledge of problem management processes and tools.
- Understanding of how the sub-function integrates within the function and commercial awareness.
- Ability to evaluate sometimes complex situations using multiple sources of information.
- Communication and diplomacy skills to persuade and influence.
- Customer service, communication, and interpersonal skills.
- Knowledge of the business and its technology strategy.
- Clear and concise written and verbal communication skills.
- Knowledge of issue tracking and reporting tools.
- Ability to share information effectively with support team members and other technology teams.
- Ability to plan, organize, and prioritize workload.
- Ability to communicate appropriately with relevant stakeholders.
About the company
Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- Revenue is expanding: Citi reported $24.8 billion in the June 2026 quarter, up 14% year over year.
- US parents get protected time: eligible Citi employees receive 16 weeks of bonding leave at full base pay.
- Institutional deposits are sticky: Citi says around 80% of Services deposits come from clients with relationships exceeding 15 years.
What critics are saying
- Lending losses remain substantial: Citi's net credit losses reached $2.4 billion in the June 2026 quarter.
- Australian hybrid roles require office time: Citi sets a minimum of three office days weekly for designated hybrid positions.
- Job cuts carry a cost: Citi booked roughly $500 million in severance in the March 2026 quarter.
What makes Citi unique
- Corporate payments move at scale: Citi processes around $6 trillion daily through its Treasury and Trade business.
- Deposits move beyond banking hours: Citi Token Services transfers cash between participating Citi branches around the clock.
- Employees use a shared AI workspace: Citi's Stylus platform reaches over 180,000 people for research and multi-step workflows.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Paid Vacation
Paid Sick Leave
Paid Holidays
Company News
Citigroup reported its best third-quarter revenue in a decade for 2026, with four of its five core businesses growing. Services revenue rose 15%, and wealth management return on tangible common equity (ROTCE) topped 14%. The bank raised its full-year ROTCE guidance to above 11%, with a medium-term target of 11-13% for 2027-2028. It expects Markets revenue to fall about 20% in the fourth quarter, a typical seasonal decline. Expense growth was held to 3% excluding notable items. Citigroup booked over $1 billion in year-to-date severance and bought back $3 billion of shares in the third quarter alone. Its CET1 capital ratio stood at 12.8%. The deconsolidation of Banamex in early 2027 is expected to be slightly accretive to that ratio despite a $9 billion currency translation adjustment loss.
Four of the biggest US banks reported higher third-quarter profits on Tuesday, but warned that higher interest rates and inflation could hurt consumers and the economy. JPMorgan Chase, the largest US bank by assets, earned $15.3 billion, or $5.57 a share, up from $14.4 billion a year earlier. It missed analyst forecasts of $5.93 a share, its first miss in nearly three years. Goldman Sachs posted a profit of $5.29 billion, up from $4.1 billion, as equities revenue jumped 72%. Wells Fargo earned $5.95 billion and beat forecasts, while Citigroup's profit rose 40%. JPMorgan chief executive officer Jamie Dimon cited "large fiscal deficits, sticky inflation, elevated asset prices, rising interest rates and geopolitical conditions.
US stock futures were mixed on Tuesday as investors weighed a wave of earnings reports. Dow futures rose 0.9%, S&P 500 futures slipped 0.1%, and Nasdaq futures fell 0.7%. Memory stocks fell for a second day after a Chinese chipmaker, CXMT, said it had made a breakthrough in memory chip production. Roundhill Memory ETF fell more than 5% in premarket trading. UnitedHealth rose more than 2% after it earned an adjusted $4.69 per share on $112.69 billion in revenue, beating estimates. It raised its full-year earnings outlook to at least $20.50 per share. Goldman Sachs gained more than 3% on strong results. JPMorgan Chase, Wells Fargo, and Citigroup fell short in parts of their reports. Johnson & Johnson fell 2% after $25.40 billion in sales narrowly missed estimates, though it raised its full-year forecasts.
Citigroup Inc.'s fixed-income traders posted their best third quarter in at least a decade, beating analyst expectations. Trading desks for bonds, currencies and commodities brought in $4.4 billion, against an average estimate of $4.3 billion. Rival JPMorgan Chase & Co. reported a surprise drop in fixed-income trading revenue the same day, its first in more than two years. Citi's services business saw revenue rise 15% to $6.6 billion. Merger advisory revenue fell 4%. Total revenue rose about 8% to $23.8 billion, above the $23.7 billion estimate. Earnings per share were $2.85, against an estimate of $2.65. Non-interest expenses totalled $14 billion, below the $14.4 billion analysts expected. Citi's shares are up 13% this year, more than all of its major rivals.
DailyPay, the on-demand pay provider, has completed a $200 million asset-backed securitisation of its receivables. This marks the company's second such transaction, following a $200 million securitisation in June 2025. The New York-based firm now has approximately $1.4 billion in debt financing backed by its on-demand pay receivables, including a $960 million secured credit facility. DailyPay is the only on-demand pay provider to access the asset-backed securitisation market. The company serves more than 2,000 employers and over 6 million employees. Its platform allows workers to access wages they have already earned before payday, with DailyPay funding the transfers without affecting employer cash flow. Citi acted as lead bookrunner and structuring agent for the transaction.