Eastern Industrial Automation (EIA) is a well-established international industrial distributor and solutions provider that has been serving customers since 1963. We represent a broad range of leading manufacturers in mechanical power transmission, automation, pneumatics, hydraulics, and related

Beyond offering and supporting a comprehensive range of distributed products, Eastern Industrial Automation (EIA) provides customers with extensive technical expertise and customized product solutions. Our capabilities are designed to meet the unique needs of customers throughout the United States and across rapidly growing international markets.

This is an excellent opportunity for someone with strong customer service or inside sales skills who enjoys solving problems, building customer relationships, and working as part of a collaborative, fast-paced team. Experience working with OEM customers or within an industrial environment is highly desirable.

Salary Range $60,000 - $70,000 based on experience plus uncapped commission potential.

ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.

Communicate with customers primarily by email and phone, responding promptly and professionally to questions and requests.
Prepare quotations, proposals, product information, and literature for customers.
Research products and technical information to help identify solutions that meet customer requirements.
Work directly with manufacturers and suppliers to obtain pricing, availability, technical information, and other product details.
Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
Provide technical and product support based on customer needs.
Develop and maintain positive, professional relationships with customers, manufacturing partners, and suppliers.
Collaborate closely with EIA's sales, operations, warehouse, and technical teams.
Assist with receiving, stocking, packing, shipping, and occasional product delivery when business needs require it.

SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY

A solid and dependable work history.
High school diploma or equivalent required; additional education, technical training, or certifications are a plus.
1–2+ years of Customer Service or Inside Sales experience, preferably in an industrial, manufacturing, distribution, OEM, or similar environment.
Previous experience with international markets, especially Asian Market, helpful
Knowledge of mechanical, electrical, automation, pneumatic, or hydraulic equipment and components is preferred but not required.
A strong willingness and ability to learn EIA's extensive product offering.
Strong research and problem-solving skills.
Excellent organizational, communication, and multitasking abilities.
Strong computer skills, including Microsoft Office and Excel.
ERP experience preferred; Epicor Prophet 21 experience is a plus.
A positive, cooperative attitude and the ability to work effectively as part of a team.
Ability to lift approximately 25–50 pounds when necessary.

https://www.easternia.com/

About the company

Eastern Industrial Automation sources and distributes industrial components and automation parts from more than 1,000 global manufacturers, offering a catalog of over 1,000,000 specific products. It helps customers save time and money by delivering a wide range of branded products and providing attentive service from a team with a long history dating back to 1963. Its approach centers on a can-do mindset rather than relying on a single supplier, and it emphasizes personalized support along with extensive product availability. The company differentiates itself through its large, diverse supplier network, long-standing experience, and commitment to efficient, responsive service. The goal is to simplify procurement for customers by providing broad product access, reliable delivery, and cost savings.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Waltham, Massachusetts

Founded

1963

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Simplify's Take

What believers are saying

Backlog reached $126.2 million in Q2 2026, up 45% year over year.
June 2026 acquisitions push Eastern into aerospace and defense, expanding higher-value end markets.
New CFO Ryan Filker started February 2026, supporting tighter financial discipline and reporting.

What critics are saying

Q2 2026 sales fell 12% to $61.8 million, signaling volatile customer demand.
June 2026 Sungear and Crown Precision integration risks distraction, margin pressure, and culture clashes.
Private ownership and thin visibility create an existential risk if aerospace ramp stalls.

What makes Eastern Industrial Automation unique

Since 1963, Eastern Industrial Automation pairs distribution with in-house engineering and repair services.
EIA represents 1,000-plus manufacturers and stocks 1,000,000 products across New England and China.
Its Zoro partnership expands digital reach into 32 product areas and 1 million customers.

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Benefits

Health Insurance

Dental Insurance

Paid Vacation

Paid Sick Leave

Eastern Industrial Automation

Customer Service / Inside Sales

About the job