Fireblocks

Secure MPC-based platform for digital assets

Technical Support Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

At least 1–3 years of experience as a Technical Support Engineer or in a similar role.
Ability to work under high pressure and troubleshoot with effective time management.
Ability to work unorthodox hours when needed.
Experience implementing and debugging application programming interfaces (APIs).
Excellent oral and written communication skills.
Excellent troubleshooting and analytical skills.

Responsibilities

Own problems through to resolution using all available resources.
Provide real-time support using Slack and remote troubleshooting during APAC timezone hours.
Deliver technical support for Fireblocks's software-as-a-service platform.
Escalate technical issues to the Senior Support Team as required.
Collaborate with the Senior Support team during outage situations and participate in war room calls.
Adopt and adhere to business processes and policies.
Handle customer queries and escalations with professional case management and documentation.
Cover five days per week on a 24/7, 365-day frontline support operation, potentially including one weekend day; shifts may start at 7 a.m., with no night shifts.

Desired Qualifications

Bachelor of Science or Bachelor of Arts degree in Computer Science or an equivalent field.
Prior experience supporting software-as-a-service products, or relevant experience in financial services, technology, or technical support.
Knowledge of databases, Kibana, Grafana, OpenSearch, scripting in Python, Perl, Bash, or JavaScript, or Logstash.
Understanding of cryptographic algorithms used by public blockchain networks, including elliptic curve, symmetric and public key cryptography, and hashing.

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide.

What you’ll do

Ready to join the fast-paced world of navigating the shifting landscape of regulations for cryptocurrency and DeFi? We’re looking for an experienced Frontline Support Engineer to join a newly formed APAC Support team. As a Technical Support Engineer, you will deal with the most challenging and complex problems in the Defi and Web 3.0 space. You will support Fireblocks's continued hyper-growth and work closely with many teams, including Site Reliability, DevOps, Product and Engineering.

Our Frontline Support Team operates on a 24/7 basis 365 days out of the year, including all major holidays which are paid overtime. APAC Frontline engineer will cover 5 days weekly, might include one day over the weekend and the Shift could start at 7 am (no night shifts).

Responsibilities

Owning problems through to resolution using all available resources at your disposal
Provide real-time support using Slack and remote troubleshooting during APAC timezone
Deliver best-in-class technical support for Fireblocks's SaaS platform
Escalate technical issues to the Senior Support Team as required
Collaborate with the Senior Support team during outage situations and participate in war room calls
Adoption and adherence to business processes and policies
Since the Frontline Support team is our first line of defence, The expectation is to handle customer queries and escalations professionally with meticulous case management and documentation.

Minimum Requirements

At least 1-3 years experience as a Technical Support Engineer (or a similar role)
Ability to work under high pressure and troubleshoot with effective time management
Work ethics/ability to work unorthodox hours in case needed
API implementation and debugging
Excellent communication skills, both oral and written
Excellent troubleshooting and analytical skills

Preferred Qualifications

BS/BA degree in Computer Science or equivalent field
Prior experience supporting SaaS-based products or relevant experience in financial services, technology, and/or technical support
Knowledge of Databases, Kibana, Grafana, OpenSearch, Scripting (Python/Perl/Bash/Javascript) or LogStash
Understanding of cryptographic algorithms utilized by public blockchain networks (e.g., elliptic curve, symmetric and public key cryptography, hashing, and other cryptography-related topics)

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.

Please see our candidate privacy policy here.

About the Company

Fireblocks

Secure MPC-based platform for digital assets

Fireblocks provides a platform for institutional users to securely store, transfer, and manage digital assets. The platform combines secure key management, asset custody, and transfer capabilities with real-time monitoring and regulatory compliance tools. It uses multi-party computation to split private keys across multiple locations, making unauthorized access harder, and it continuously screens transactions to meet regulatory standards. The service is delivered on a subscription basis, with additional value from risk scoring and automated compliance actions. Distinguishing factors include enterprise-grade security through MPC, an emphasis on regulatory compliance, and deep integration options for banks, hedge funds, exchanges, and other financial services. The company aims to give institutions a proven, scalable way to operate in the cryptocurrency market securely and efficiently.

Company size: 501-1,000
Company stage: Series E
Total funding: $1B
Headquarters: New York City, New York
Founded: 2018

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