About the Role

The Expat Client Relationship Professional(CRP)position is part of the H&R Block Tax Transformation team and supports the international expat business. The position is primarily responsible for ensuringa great experiencefor those clients served through remote service and coordinating client workflow and communications. Most communications with clients will be through phone, email, and our software platform. The Expat CRP will alsoassisttheExpatTax Advisors as needed in serving clients.

Day to day,you’ll...

Act as the primary point of communication for all client inquiries received through the expat software, website, phone, and email, and respond within 48 business hours

Maintain records for all client inquiriesin the expat software or other systems asrequired

Assistclients with setting up accounts and virtual folders in the software platform being used

Oversee the client workflow and communication process including client inquiry, signature of client service engagement, uploading tax documents, payment processing, and filing; ensure a great client experience and support the client throughout the process

Be responsible forclient follow-upafterinitialinquiry to maximize conversion to a paid client

Provide administrative support through a partnership with expat tax advisors which may include, but is not limited to, communication with clients, printing tax returns,maintainingclient records, and processing and mailing documents to the IRS or other tax agencies

Consistentlycommunicatewith other Client Relationship Professionalsand Expat Tax Advisorslocatedin the US, Canada, and India

Required Qualifications

Work Experience:

Ability to work independently with strong attention to detail
Exceptional critical thinking and communication skills, both written and verbal, with the ability to manage communications and workflow with many clients concurrently
Flexibility to adapt to changing needs within the business and day-to-day tasks as needed
Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools
1 year minimum related work experience
Possess the ability and confidence to acknowledge areas of uncertainty and to pose questions to the team
Strong organizational skills and follow-up to maximize conversion from inquiries to highly satisfied paid clients

Preferred Qualifications

Work Experience:

Ability to communicate effectively in multiple languages
Tax preparation experience

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range

$16.06 - $24.09/Hr.

H&R Block

Client Relationship Professional

About the Job

Requirements

Responsibilities

Desired Qualifications

About the Company

H&R Block

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