Growth Product Manager
EPOS
Growth Product Manager
EPOS
Unifies SaaS, payments, financing for SMEs
EPOS · Singapore, Singapore · — · Posted 2026-09-16
Workplace: on_site
Department: EPOS Pte Ltd
Growth Product Manager
Conversational AI and Go to Market
EPOS, a brand of Ant International
Singapore | On-site | Regional scope across Singapore and Malaysia
Team: AI Commercial, Agentic Growth Team
Reports to Head of Commercial AI
Our main product, EPOS360, brings point of sale, payments, online selling, loyalty, and AI-powered business insights into one merchant platform. We help restaurants, cafés, retailers, and other small businesses simplify daily operations and find opportunities to grow.
Help turn customer conversations into growth for EPOS360. We’re looking for a Growth Product Manager to own chat as an acquisition and conversion channel, helping prospective merchants understand our offering and take the next step towards becoming customers.
You’ll shape the roadmap for conversational experiences, improve messaging and customer journeys, and lead the go-to-market initiatives that bring them to market. Working across Engineering, Marketing, Sales, and Customer Success, you’ll use customer insights and experiments to decide what to build, what to launch, and what to improve.
Own a growth channel: Make product decisions about how chat helps merchants discover, understand, and choose EPOS360.
Apply AI to customer journeys: Improve how automated conversations and human teams work together to help prospective customers.
Work across two markets: Adapt experiences and launches to the needs of merchants in Singapore and Malaysia.
Chat experiences and conversion.
Own the chat growth roadmap, setting priorities around customer needs and measurable business outcomes.
Define requirements, user journeys, and acceptance criteria. Partner with Engineering on implementation and assess whether the experience meets its intended goals.
Use conversation feedback and funnel data to identify friction, unanswered questions, and opportunities to improve conversion.
Lead launch planning for chat-related product and growth initiatives, balancing business priorities with team and market readiness.
Coordinate Marketing, Sales, Customer Success, and Engineering on launch timing, messaging, enablement materials, and handoffs.
Maintain a clear launch plan, resolve dependencies, and surface risks early so teams can make timely decisions.
Define and monitor chat performance, including engagement, conversion, and customer satisfaction, and use the results to prioritise improvements.
Design and run A/B tests on messaging, flows, and sequencing. Turn findings into clear product and launch decisions.
Connect channel performance to the team’s attribution and customer acquisition cost framework so initiatives can be evaluated consistently.
Share progress, results, and recommended next steps with leadership on a regular cadence.
Product management experience: At least 3 years of relevant experience, ideally including growth or go-to-market ownership in B2B SaaS.
Cross-functional delivery: Examples of leading initiatives across Marketing, Sales, Customer Success, and Engineering, aligning multiple teams without direct authority.
Product judgement: An ability to translate customer and business needs into clear requirements, practical priorities, and measurable outcomes.
Analytical confidence: Comfortable interpreting dashboards, identifying funnel drop-offs, and designing experiments to inform decisions.
Technical collaboration: Able to discuss requirements and trade-offs with engineers and guide delivery from a product perspective.
Clear communication and ownership: You make decisions and dependencies visible, resolve blockers, and keep stakeholders aligned through launch.
Market understanding: Based in Singapore, with exposure to customer behaviours and market nuances in Malaysia.
Chinese proficiency: Required for discussing product requirements and delivery decisions with our Chinese-speaking technology team and stakeholders.
Proficiency in Bahasa Melayu, Bahasa Indonesia, or Vietnamese is a plus.
Messaging or chat products, such as WhatsApp, Telegram, or conversational AI experiences.
HubSpot or a comparable CRM, particularly where chat activity connects to sales follow-up and conversion.
SQL for exploring product or growth data.
F&B, retail, or SME-focused software.
A prioritised chat growth roadmap with clear customer problems, business outcomes, and success measures.
At least one go-to-market launch delivered on schedule through coordinated work across three or more teams.
A repeatable approach to measuring channel performance and running experiments, with findings informing roadmap decisions.
Clear evidence of which messaging or journey changes improve conversion, and a practical plan for the next opportunities.
Tell us about a product or growth initiative you’ve led, how you brought teams together, and what changed for customers or the business. We’re interested in your decisions and results, as well as what you learned along the way.
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EPOS acts as an all-in-one digitalisation partner for small and medium-sized enterprises. Its flagship EPOS360 product unifies software as a service (SaaS), payments, and financing in one ecosystem, giving SMEs access to AI-powered tools that help them run operations smarter and scale faster. The platform works by integrating disparate business apps, payment processing, and financing options into a single seamless system, enabling automation, data-driven decisions, and easier cash flow management. What sets EPOS apart is its end-to-end approach: instead of piecemeal solutions from different vendors, it provides a unified platform designed specifically for SMEs to digitally transform with confidence. The company’s goal is to turn everyday operational complexity into growth opportunities, helping businesses digitize and expand with practical, integrated tools.
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