EMS Emergency Call Taker
University Hospital Newark
EMS Emergency Call Taker
University Hospital Newark
Public academic medical center in Newark, NJ
About the Role
The EMS Emergency Call Taker is responsible for receiving and triaging emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System. This role involves collecting critical information, delivering pre-arrival and post-dispatch instructions, and coordinating the deployment of appropriate resources. The Call Taker monitors all communications to ensure efficiency and the safety of field units, operating under the guidance of an EMS Communications Supervisor. This position works primarily in the communications center, but may assist in the field as needed, completing all required documentation and contributing to the smooth operation of EMS services while professionally representing University Hospital and its EMS team.
What You’ll Do
Answers and triages emergency and non-emergency calls using the Medical Priority Dispatch System and Fire Service Communications System
Gathers and processes essential caller information quickly and accurately
Provides pre-arrival and post-dispatch instructions to callers as needed
Dispatches and coordinates the response of appropriate EMS resources
Monitors radio and phone communications to ensure operational efficiency and responder safety
Operates under the supervision of an EMS Communications Supervisor
Primarily functions within the EMS communications center, with the ability to assist in the field as required
What You’ll Bring
Required:
High school diploma or GED required
One (1) year of emergency services experience preferred
One (1) year of public safety dispatching experience preferred
Fire Dispatch certification preferred
Must pass a medical evaluation and respirator fit test, and be able to wear an N95 mask in compliance with PEOSHA standards
Bilingual English/Spanish skills preferred
Required Credentials (must be current and in good standing):
NJ Basic Telecommunicator Certification
NJ Emergency Medical Dispatcher (EMD) Certification
Medical Priority Dispatch System (MPDS) Certification (must be obtained within 1 year of hire)
American Heart Association (AHA) BLS for the Healthcare Provider
Incident Command System (ICS) Level 100 Certification
National Incident Management System (NIMS) Awareness Certification
Compensation (NJ Job Transparency Law)
The expected salary range for this position is $22.36 per hour, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.
About Us
University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.
Apply Today
We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you
Public academic medical center in Newark, NJ
University Hospital is New Jersey's public academic medical center, providing hospital and emergency care to Newark and patients statewide. Its trauma center is the only state-designated Level I center in northern New Jersey, and its emergency department, Newark EMS, and specialty programs support complex and routine care. As the principal teaching hospital of Rutgers Biomedical and Health Sciences, University Hospital links clinical care with medical education and research, including programs in cancer, neurosurgery, and liver transplantation. The hospital traces its roots to City Hospital, which opened in Newark in 1882; the University Hospital name dates to 1981, and it is headquartered in Newark, New Jersey.
Explore more opportunities at University Hospital Newark