Inside Sales Engineer - Repair Work & Spare Parts

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Inside Sales Engineer (Full-time – Dordrecht)

(Repair Work & Spare Parts)

Xylem continues to grow – including within our Inside Sales department! For our service and spare parts activities, we are looking for an Inside Sales Engineer who can expertly advise customers and provide accurate, timely quotations for repairs, restwork, and spare parts. At Xylem, we offer you the opportunity to develop yourself in the world of water technology.

What will you do?

A customer contacts us with the question: “Can you prepare an offer for the required parts and repair of my installation?” You immediately recognize a need for spare parts, repair proposals or restwork.

You analyze inspection reports from our Field Service Engineers, the technical condition of the product, or customer-provided information. Based on that, you create a complete, technically correct, and commercially attractive proposal. This may include part lists, wear components, repair hours, alternative components, and delivery times.

You prepare:

- Restwork quotations following service inspections

- Repair and overhaul proposals

- Quotations for spare parts

While preparing your proposals, you coordinate closely with the Service Department, Field Service, and Account Managers. You also document all customer interactions accurately in the CRM system.

In short: you combine technical insight with commercial drive to support customers quickly and professionally when their Xylem installation requires maintenance or parts.

Inside Sales Team

Our Dordrecht location has around 150 employees. The Inside Sales team consists of 15+ colleagues who jointly support the technical sales and service process. You work closely with our service department and are in daily contact with customers regarding repairs, spare parts, and restwork.

We also make time for team spirit. If you secure your first restwork order or spare parts deal, we celebrate it together — with cake, of course!

What we offer

- An independent role within an enthusiastic, knowledgeable sales and service team

- Opportunities for technical training, product courses, and growth within service or sales

- An informal and supportive work culture with focus on corporate responsibility

- Excellent employment conditions, including:

  * premium-free pension

  * 7 additional leave days on top of 25 vacation days

  * time-for-time arrangement and hybrid working options

  * annual incentive bonus

What you bring

- Preferably a completed bachelor’s degree (technical or commercial)

- Experience in a technical service environment or strong motivation to learn quickly

- Accuracy in working with bill of materials, part lists, and technical reports

- Good command of Dutch and English

- Strong communication skills, customer orientation, and a results-driven mindset

- Affinity with technology and a proactive, solution-oriented approach

About Xylem

The world is changing rapidly. We face more frequent challenges with flooding or water scarcity. At Xylem, we work every day on innovative water technologies that contribute to clean water, dry feet, and reliable installations. We do this together with 150 colleagues in the Netherlands and thousands worldwide.

Interested?

Apply with your CV and motivation letter via the 'Apply' button.

For questions about the application process, please contact:

Arie Mallegrom – 0031612088688

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.