Lead Dispatcher

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

FCC Environmental Services is seeking an experienced and highly organized Lead Dispatcher to support our Clay County operations. This position will lead day-to-day dispatch activities, is responsible for coordinating daily dispatch operations to ensure drivers, trucks, and routes are utilized efficiently and customer service needs are met. This position serves as a lead resource for the dispatch team, provides daily operational support, monitors route completion, and communicates with drivers and operations management to resolve service issues.

Primary Duties & Responsibilities

• Lead and coordinate daily dispatch activities to ensure routes are properly staffed and completed efficiently.
• Assign routes and loads to drivers based on route requirements, workload, and driver location.
• Prepare, update, and communicate daily route schedules.
• Monitor routes throughout the day and respond to delays, missed services, breakdowns, call-outs, or other operational issues.
• Monitor driver hours and route times to help minimize unnecessary overtime and balance workloads.
• Support compliance with applicable Department of Transportation requirements and ensure required driver documentation is maintained.
• Track scheduled, missed, and additional pickups and confirm route completion through the driver check-in process.
• Collect and review applicable pre-trip and post-trip inspection documentation.
• Coordinate with operations and fleet/maintenance teams when vehicle or equipment issues affect service.
• Provide day-to-day guidance and support to dispatchers and help resolve escalated dispatch issues.
• Communicate professionally with drivers, customers, supervisors, and operations management.
• Escalate driver performance, safety, attendance, or service concerns to the appropriate manager.
• Maintain accurate dispatch records, reports, spreadsheets, and other operational documentation.
• Follow all FCC safety policies and procedures.
• Perform other job-related duties as assigned.

Qualifications

Education

• High school diploma or GED required.

Experience

• Prior dispatch experience in transportation, waste management, logistics, or a similar operational environment preferred.
• FCC’s existing dispatcher profile lists 3 years of prior dispatcher experience as preferred.
• Previous experience providing team guidance, coordinating daily work, or serving in a lead capacity preferred.
• Customer service or customer-facing experience preferred.

Knowledge, Skills & Competencies

• Strong leadership and problem-solving skills.
• Excellent verbal and written communication.
• Ability to prioritize multiple routes and operational issues in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to remain calm and make sound decisions when schedules or operational needs change.
• Working knowledge of dispatch, routing, transportation, and DOT-related requirements preferred.
• Ability to work effectively with drivers, operations leadership, maintenance teams, and customers.
• Comfortable using computer-based dispatch systems, spreadsheets, and other tracking tools.

Why FCC

FCC’s existing dispatcher job descriptions identify benefits including medical, dental and vision coverage, retirement benefits, paid time off, life insurance, short- and long-term disability, and training and development opportunities.