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Gopuff

Direct-to-consumer delivery of convenience items

Store Associate

Retail SalesUpdated on Oct 29
Full-timeLouisville, KY, USANo salary listedIn-person

About the Job

Requirements

  • Be at least 21 years old.
  • Be able to work a flexible schedule as business requires, including nights, weekends, and holidays.
  • Have a desire to continually develop retail sales skills and knowledge of products and services.
  • Have one year of experience as a store associate or customer service representative.
  • Have prior experience in a team environment requiring professional communication skills.
  • Have strong interpersonal skills for establishing customer and team relationships.
  • Be able to demonstrate a positive and engaging attitude and demeanor.
  • Have a high school diploma or equivalent.
  • Be able to frequently stand and move safely and efficiently in an assigned location.
  • Be able to carry or lift items weighing up to 50 pounds.
  • Be able to handle objects, products, and equipment safely.
  • Be able to bend and kneel.

Responsibilities

  • Provide excellent customer service by greeting customers, establishing rapport, and informing them about products and services.
  • Develop knowledge of products to provide recommendations and drive sales in all departments.
  • Replenish and maintain inventory.
  • Perform cashier functions and comply with minor policies while completing customer transactions.
  • Operate scanners, cash registers, and other electronics.
  • Follow age-verification policies when accepting payments such as cash, checks, and credit cards.
  • Ensure prices and quantities are accurate, provide customer receipts, and process refunds and exchanges.
  • Balance the register drawer and bag or box purchases for safe transport.
  • Follow procedures regarding coupons and gift cards.
  • Maintain store safety standards and cleanliness in the sales floor, stock room, lockers, and bathrooms.
  • Assist with promotions and event setup.
  • Follow vehicle policies and procedures and maintain safety standards for deliveries.
  • Deliver items to customers while following driving routes and time schedules.
  • Inform the manager of vehicle operating-condition problems.

About the Company

Gopuff

Direct-to-consumer delivery of convenience items

GoPuff is a digital delivery service that brings a wide range of everyday items directly to customers’ doors, including convenience items, snacks, beverages, and even alcohol. Customers place orders through the GoPuff app or website, and GoPuff handles inventory and delivery through its own network, charging for the items plus a delivery fee. Revenue comes from product sales and delivery charges, with occasional discounts and promotions to attract shoppers. Unlike many rivals, GoPuff emphasizes rapid, door-to-door delivery across a broad product lineup, relying on its own stock and logistics to speed up service. The company aims to make it fast and easy for people to get daily essentials without leaving home.

Company size
1,001-5,000
Company stage
Late Stage VC
Total funding
$5.2B
Headquarters
Philadelphia, PA
Founded
2013

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