SKIMS

Direct-to-consumer shapewear, underwear, loungewear

Assistant Store Leader - People and Culture

HR Generalist & Employee RelationsConfirmed live in the last 24 hours

Full-timeNew York, NY, USA$42 /hr

About the Job

Requirements

Two to four years of experience in a people leadership role.
Strong knowledge of hiring, recruiting, onboarding, and performance-management best practices.
Track record of proactively identifying talent needs and building a strong pipeline through networking and ongoing outreach.
Experience handling employee relations with professionalism, confidentiality, and empathy.
Deep understanding of customer-service principles and how people leadership impacts business outcomes.
Knowledge of relevant employment laws and regulations to ensure compliance and mitigate legal risks.
Ability to motivate and coach the team to achieve company and store business results.
Strong emotional intelligence and ability to navigate interpersonal challenges with fairness and objectivity.
Ability to build trust, connect authentically with team members, and lead a team with confidence and care.
Passion for the SKIMS brand and ability to embody its values and service approach in every interaction.
Ability to stand and remain physically active, move around all areas of the store, and remain accessible to customers for 100% of the scheduled shift.
Ability to bend, reach, and stretch for product, and regularly lift, carry, and move items up to 40 pounds throughout the shift.
Open availability to work evenings, weekends, holidays, and overtime as needed.
Does not want to be an influencer.

Responsibilities

Work closely with the Store Leader to ensure the store is operationally sound, business results are achieved, and exceptional customer service is provided consistently.
Build a high-performing, inclusive team culture and lead people-related responsibilities, including talent acquisition, onboarding, development, performance, and employee relations.
Build an engaged, motivated team focused on exceptional customer service, and coach team members in their customer interactions.
Own store talent acquisition, including outreach, recruitment, interviews, and hiring; build a diverse talent pipeline and maintain a positive candidate experience.
Anticipate staffing needs, maintain a strong bench of potential candidates, and network to identify prospective talent.
Connect hiring strategies, staffing levels, and team performance to store key performance indicators and customer experience.
Lead and execute onboarding so new hires feel welcomed, supported, and prepared for success.
Manage scheduling and labor planning to staff the store for business demands and customer service.
Identify training needs, provide in-the-moment coaching, and build learning plans supporting career growth and team development.
Own the store’s performance-management routines and support clear expectations, feedback, and consistent coaching.
Manage employee relations with care and objectivity, maintaining confidentiality, organization, and follow-through.
Identify emerging leaders and build a talent bench through growth and succession plans.
Develop and execute engagement strategies that recognize achievements and foster individuality and team connection.
Ensure compliance with company policies, procedures, and relevant labor laws.
Partner with the Store Leader and headquarters People and Culture teams on feedback, hiring tools, onboarding resources, and learning strategies that improve store culture and team performance.
Model inclusivity and emotional intelligence and support a store culture that embraces different voices, perspectives, and lived experiences.

Assistant Store Leader – People & Culture

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.

We set new standards with our game-changing product and are a driving force within pop culture. As an Assistant Store Leader, you will work closely with the Store Leader to ensure the store is operationally sound, business results are achieved, and exceptional customer service is provided consistently.

As an Assistant Store Leader of People, you will work closely with the Store Leader to build a high-performing, inclusive team culture and lead all people-related responsibilities from talent acquisition and onboarding to development, performance, and employee relations.

In this role, you’ll bring strong emotional intelligence, operational focus, and a people-first leadership style to every aspect of the day to day business in store. You inspire confidence and accountability while shaping a store culture that prioritizes growth, trust, and meaningful connection.

Lead with a Customer Obsessed mindset by building a team that is engaged, motivated, and consistently focused on delivering exceptional service to every customer. You coach Team Members to bring warmth, presence, and purpose to each interaction.
Own all talent acquisition responsibilities for the store, including outreach, recruitment, interviews, and hiring. You actively build a diverse pipeline, seek out top talent, and ensure every candidate experience reflects SKIMS values and standards.
Be proactive in hiring and anticipate staffing needs ahead of time and maintain a strong bench of potential candidates. You network consistently and leverage your community, resources, and industry insight to stay ahead of the curve.
Drive Results through people. You connect hiring strategies, staffing levels, and team performance directly your store's KPIs and customer experience.
Lead and execute the onboarding experience to ensure every new hire feels welcomed, supported, and set up for success!
Proactively manage scheduling and labor planning to ensure the store is staffed to meet business demands while delivering on the SKIMS service promise.
Support the Learning Agility of the team by identifying training needs, coaching in the moment, and building learning plans that support career growth and team development.
Own the store’s performance management routines. You support a culture of clear expectations, feedback, and consistent coaching.
Manage employee relations with care and objectivity. You have strong communication, confidentiality, organization, and consistent follow-through.
Identify strong leaders and build a bench of talent by supporting growth and succession plans. You help your team to see a future for themselves at SKIMS.
Develop and execute engagement strategies that recognize wins, celebrates individuality, and fosters team connection.
Ensure compliance with all SKIMS policies, procedures, and relevant labor laws. You maintain high standards of integrity and consistency.
Partner with your Store Leader and the HQ People & Culture teams on feedback, hiring tools, onboarding resources, and learning strategies that enhance store culture and team performance.
Model inclusivity and emotional intelligence in every interaction. You Inspire Yourself and Others by supporting a store culture that embraces different voices, perspectives, and lived experiences.

2–4 years of experience in a people leadership role
Strong knowledge of hiring, recruiting, onboarding, and performance management best practices
Track record of proactively identify talent needs and build a strong pipeline through networking and ongoing outreach
Experience handling employee relations with professionalism, confidentiality, and empathy
A deep understanding of customer service principles and how people leadership impacts business outcomes
It is important that you are knowledgeable about relevant employment laws and regulations to ensure compliance and mitigate legal risks.
Strong leadership skills by motivating and coaching the team to achieve company and store business results
Strong emotional intelligence and the ability to navigate interpersonal challenges with fairness and objectivity
Ability to build trust, connect authentically with Team Members, and lead a team with confidence and care
Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.
Does not want to be an influencer

About the Company

SKIMS

Direct-to-consumer shapewear, underwear, loungewear

SKIMS designs and makes underwear, shapewear, and loungewear aimed at a wide range of body types. Its products include bras, underwear, bodysuits, leggings, and loungewear sets, with emphasis on comfort and natural shaping. The company sells directly to consumers through skims.com, controlling brand experience and profit margins. The product line uses stretchable fabrics and technically constructed shapewear to provide support and shaping while remaining comfortable. SKIMS differentiates itself from competitors through inclusive sizing, body-positive branding, and a direct-to-consumer model that enables straightforward shopping and bundles that increase order value. The company’s goal is to set new standards in comfort-focused undergarments and apparel for diverse bodies and to expand its leadership in the shapewear and loungewear market.

Company size: 1,001-5,000
Company stage: Late Stage VC
Total funding: $894M
Headquarters: Los Angeles, CA
Founded: 2018

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