Customer Experience Specialist - Delivery

Job Description

Job Responsibilities

• Greet and welcome customers as they enter the showroom, providing a positive and memorable first impression.
• Assist with the delivery process, including showing customers to their vehicle and providing a final check-out experience.
• Provide customers with a product orientation, highlighting key features and providing guidance on how to operate the vehicle and use its various features ahead of driving away in their new car.
• Verify and confirm all required documents are present and in order prior to delivery.
• Conduct pre-delivery inspections to ensure each vehicle meets Tesla's high standards for quality.
• Act as a point of contact for post-sale inquiries, providing assistance and support as required.
• Liaise with the delivery team, ensuring that customers are kept up-to-date on their vehicle's progress and receive regular updates on delivery timelines.
• Where necessary be on hand to support the facilitation of test drives, highlighting the vehicle's capabilities, safety features, and performance characteristics.
• Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values.

Job Requirements

• Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
• Strong knowledge of Tesla's products, including vehicles, solar panels, and energy storage solutions.
• Ability to communicate information in an easy-to-understand manner.
• Proven track record of delivering excellent customer experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work on weekends and evenings as required.
• A passion for Tesla's mission to accelerate the world's transition to sustainable energy.