Xylem

Global water technology provider and services

AR Collections Senior Analyst

Accounts Payable/ReceivablePosted on Nov 9

Full-timeGuadalupe, Nuevo Leon, MexicoNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Finance, Accounting, Business Administration, or a related field.
3–5 years of experience in accounts receivable collections activities and/or related order-to-cash roles.
Working knowledge of HighRadius tools (CLS, DMS, EIPP) and SAP S/4HANA.
Strong written and verbal English communication skills.
Experience interacting with external customers and internal Sales, Customer Service, and Finance stakeholders.
Strong negotiation and customer relationship management skills.

Responsibilities

Oversee daily accounts receivable collections activities, including outreach, follow-up, prioritization, and aging management.
Use HighRadius tools (CLS, DMS, EIPP, CAA) and SAP S/4HANA to manage accounts, document actions, and monitor key performance indicators.
Ensure compliance with credit and collections policies, escalation protocols, and internal controls.
Support escalations related to large past-due balances and customer experience issues.
Create needed disputes to resolve disputes and drive cash performance.
Communicate with external customers and stakeholders across the Americas, including Sales, Customer Service, Finance, and on-site order-to-cash leadership.
Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.
Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.
Support adoption and optimization of HighRadius and Emagia tools and automation features.
Provide recommendations on workflow improvements and customer issue prevention.

Desired Qualifications

Previous leadership experience, including team lead or supervisory responsibilities.
Shared services or multinational business experience.
Understanding of collections strategies and key performance indicator management.
Familiarity with Lean/Six Sigma methodologies.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities

Operational Responsibilities

Oversee daily AR collections activities including outreach, follow-up, prioritization, and aging management.
Utilize HighRadius tools (CLS, DMS, EIPP, CAA) and SAP S/4HANA to manage accounts, document actions, and monitor KPIs.
Ensure compliance with credit & collections policies, escalation protocols, and internal controls.
Support escalations related to large past-due balances and customer experience issues.

Stakeholder Collaboration

Create needed disputes to resolve disputes and drive cash performance.
Communicate effectively in English with external customers as well as stakeholders across the Americas, including Sales, Customer Service, Finance and O2C on site leadership.
Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.

Continuous Improvement

Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.
Support adoption and optimization of HighRadius & Emagia tools and automation features.
Provide recommendations on workflow improvements and customer issue prevention.

Required Qualifications

Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
3-5 years of experience in AR Collections activities and/or related O2C roles.
Working knowledge of HighRadius (CLS, DMS, EIPP) and SAP S/4HANA.
Strong English communication skills (written and verbal).
Experience interacting with external customers as well as with internal Sales, Customer Service, and Finance stakeholders.
Strong negotiation and customer relationship management skills.

Preferred Qualifications

Previous leadership experience (team lead or supervisory responsibilities).
Shared services or multinational business experience.
Understanding of collections strategies and KPI management.
Familiarity with Lean/Six Sigma methodologies.

Competencies

Strong communication & negotiation
Customer orientation
Team leadership and coaching
Data-driven decision making
Conflict resolution
Results focus & ownership

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Requirements at a Glance

Experience Level: Mid
Education: Bachelor's
Apply By: Nov 30

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

About the Company

Xylem

Global water technology provider and services

Xylem is a global water-technology provider serving municipal, industrial, commercial, and residential customers with products, systems, and services for the full water cycle. Its offerings include pumps, valves, heat exchangers, controls, and dispensing equipment, plus smart meters, network devices, and data analytics. The company combines equipment sales with recurring revenue from maintenance, repairs, digital solutions, and consulting. It differentiates itself through a broad, integrated portfolio across water infrastructure, applied water, measurement and control, and services, a global presence in more than 150 countries, and strategic acquisitions (such as Sensus in 2016 and Evoqua in 2023) that expand its metering, data analytics, and treatment capabilities. Xylem’s goal is to help customers collect, move, treat, and return water efficiently and sustainably, enabling better water management and resource stewardship.

Company size: 10,001+
Company stage: IPO
Headquarters: Washington DC, District of Columbia
Founded: 2011

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