Workplace Manager

Every team has AI. Few have mastered it. Humans were built to adapt, but AI is now moving faster than most workforces can.

Multiverse is the AI adoption layer: the missing link between the AI tools that companies have invested in and the people expected to use them.

Our ambition is to put AI capability in every worker’s hands. Apprenticeships got us started: we’ve trained over a third of the UK’s data and AI apprentices, worked with a third of the FTSE 100, and generated £2bn+ in verified ROI. Now Mastry, our new adaptive learning platform, takes that further, guiding a company’s AI workforce transformation from start to finish. Mae, our AI guide inside Mastry, is a real-time AI agent that thinks, speaks, listens and sees, working alongside the tools you already use, like Claude and Copilot.

We closed our latest fundraising round in April 2026, with $500m+ raised in total from VC partners including Index Ventures, General Catalyst, Schroders Capital and Lightspeed. With a $2.1bn valuation, we are Europe’s first EdTech double unicorn, and we are just getting started.

If you want to shape how the workforce wins in the AI era, come and join us.

About the Role

We’re looking for a proactive, organised, and people-focused Workplace Manager to lead the day-to-day operations of our London HQ and help create an exceptional employee experience.

This is a hands-on role that combines workplace operations, employee experience, office management, and continuous improvement. You’ll ensure the office runs smoothly, efficiently, and compliantly while helping to shape a workplace culture where people feel supported, connected, and able to do their best work.

Working closely with the Workplace Operations Coordinator and cross-functional teams including People, IT, Finance, and Executive Assistants, you’ll oversee workplace systems, vendor management, office projects, events, health & safety, and operational processes. You’ll also play a key role in improving how we work by introducing smarter systems, automation, and AI-driven efficiencies across workplace operations.

This role is ideal for someone who enjoys balancing operational excellence with hospitality and employee experience in a fast-paced, scaling environment.

Key Responsibilities

Workplace Operations & Office Management

• Lead the day-to-day running of the London office, ensuring the workplace operates efficiently, professionally, and proactively at all times

• Partner with the Workplace Operations Coordinator to oversee front-of-house operations, meeting rooms, catering, hospitality, office standards, and employee support

• Manage and resolve operational issues quickly and effectively, ensuring strong ownership of ticketing workflows, response times, contractor responses.

• Develop and continuously improve workplace systems, processes, documentation, and operational playbooks

• Manage relationships with vendors, contractors and service providers, alongside oversight of budgets, invoices, and operational spend

• Support with planning and execution of company events, including meetings, off-sites, socials, volunteering initiatives, and cultural programmes, ensuring a high-quality employee and stakeholder experience

• Provide reception cover during absences, acting as a professional and welcoming first point of contact

• Support upcoming office move activities including planning, communications, coordination, design, and execution

• Manage key workplace platforms including desk booking, ticketing, access control, learning systems, digital signage.

• Identify opportunities to improve efficiency and employee experience through smarter systems, AI tools, and workflow automation

• Use data, reporting, and employee feedback to drive continuous improvement across workplace operations

Health, Safety & Compliance

• Own day-to-day workplace health & safety processes and compliance requirements for the London office

• Conduct workplace audits, DSE assessments, risk assessments, and maintain accurate compliance documentation

• Coordinate with building management and external providers to ensure health & safety standards are maintained

• Act as a key point of contact during workplace incidents, escalations, or operational disruptions

• Serve as a Fire Warden and First Aider (training can be provided if needed)

About You

• Proven experience in workplace management, office operations, hospitality, or facilities coordination within a fast-paced environment

• Strong operational and organisational mindset, with the ability to prioritise effectively, manage multiple workstreams, and deliver high standards consistently

• Confident leading initiatives, managing vendors and workplace services, and taking ownership of operational outcomes

• Excellent communication and stakeholder management skills, with a proactive, calm, and solutions-focused approach

• Comfortable operating both strategically and hands-on, with strong attention to detail and follow-through

• Passionate about creating and owning a welcoming, well-run workplace environment where people feel supported, engaged, and able to do their best work

• Experience supporting office moves, workplace projects, or scaling office environments is advantageous

• Comfortable working with workplace technology, operational systems, and digital tools, with a curiosity for AI and process automation

• Health & Safety knowledge, DSE experience, or relevant workplace certifications are a plus

Why This Role?

• Opportunity to play a key role shaping the employee experience within a fast-growing, values-led ed-tech business

• High-impact role with real ownership and autonomy across workplace operations

• Exposure to workplace strategy, office projects, events, and operational leadership

• Collaborative, ambitious, and supportive team culture

• Opportunity to help evolve and scale a best-in-class workplace experience

Benefits

• Time off: 27 days holiday (including 3 winter shutdown days) and bank holidays, plus 5 extra days off (1 life event, 2 volunteer days and 2 summer shutdown days).

• Health and wellbeing: Bupa private medical insurance, a medical cash back plan, therapy through Spill and gym access through Wellhub.

• Equity for all: we believe that when Multiverse wins, we all win, which is why every permanent employee receives share options.

• Financial security: life insurance at 3x salary, a workplace pension with 4% contribution from us, Cycle to Work and a Tech Scheme.

• Family support: enhanced maternity and paternity leave, adoption and shared parental leave, paid leave after pregnancy loss, and a workplace nursery scheme.

• Hybrid working: 3 days a week in the office - except for Coaches & Instructors who come into the office 1 day per month. Plus 10 days a year to work from anywhere.

• Work perks: quarterly team socials, company-wide events, happy hours, lunch delivered to the office once a week, fully stocked snack bar and a drinks fridge!

Our Commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Our Commitment to Safeguarding

Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).

For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.

Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.