Head over to our on-demand library to view sessions from VB Transform 2023. Register Here. The Innovation Showcase at VentureBeat Transform 2023 featured 10 companies offering cutting-edge products in the generative AI, machine learning (ML) and data analytics spaces. Eight were chosen by VentureBeat, the other two by VB Transform attendees at the event’s Innovation Alley. All nominees presented their products before a group of hundreds of industry decision-makers and were questioned by a panel of analysts, brand executives and other experts.In the end, the judges could pick only three winners, but we would be remiss not to highlight the runners-up as well.Here are the seven honorable mention companies that enterprise leaders should keep an eye on, including two chosen by VB Transform attendees.

SupportLogic's first-of-its-kind awards recognize organizations, teams, and individuals who have made remarkable strides in transforming the customer support industrySAN JOSE, Calif., June 21, 2023 /PRNewswire/ -- SupportLogic , the world's first Support Experience (SX™) management platform, today announced the winners of its inaugural Support Experience Awards during the second annual SX Live Virtual Conference. SX Live is the definitive industry conference for Support Experience, and over 2,000 people in the support and customer success function worldwide, from CXOs to frontline professionals, have participated in the event series in the past year. The Support Experience Awards marks a significant milestone in celebrating the organizations, teams, and individuals that have reshaped the support landscape and elevated customer experiences.2023 Support Experience Awards"Last year's inaugural SX Live Conference was an overwhelming success," said SupportLogic founder and CEO, Krishna Raj Raja. "It united the top CS and CX industry leaders and experts who were able to share and exchange invaluable insights, strategies, and best practices. The remarkable enthusiasm surrounding our first SX Live conference and the excitement around industry innovation solidified our desire to bring something exciting to this year's SX Live Conference. That is why we created the industry's first Support Experience Awards.""With support and success teams being in a renaissance period, I can't think of a better place to highlight their stories of excellence," said Judith Platz, chief customer officer at SupportLogic.SupportLogic extends its heartfelt congratulations to all the finalists who have showcased exceptional achievements in their respective categories.Winners of the first-ever Support Experience Awards include:Customer Experience (Team Award): Siemens - This award celebrates a support team that consistently delivers outstanding customer experiences

Combines SupportLogic's Prediction and Workflow Engine with Emtropy's Continuous Quality Monitoring to Enable Proactive Revenue RetentionSAN JOSE, Calif., Jan. 25, 2023 /PRNewswire/ -- SupportLogic, the world's first Support Experience (SX™) management platform , today is announcing the acquisition of Emtropy Labs, Inc. , a provider of technology that automates quality assurance (QA) for enterprise support centers.Emtropy Labs helps companies to improve agent performance and reduce customer churn by analyzing 100% of customer interactions while enabling coaching loops in near real-time. The Emtropy team will join SupportLogic and its technology will be integrated within the core SupportLogic SX platform.Today's announcement further demonstrates SupportLogic's vision and commitment to helping organizations unlock the value of customer signals from every support interaction while helping every role and function deliver amazing customer experiences and differentiate their brands.TSIA benchmark data shows that companies with formal quality monitoring programs significantly improve the experience for both customers and agents. SupportLogic announced their first agent coaching and quality monitoring product last year. The addition of Emtropy Labs will increase the breadth and depth of automatic QA by providing 100% case coverage, omnichannel insights and analysis leveraging Emtropy's bespoke AI models.Large language models such as ChatGPT have recently gained much media attention