SECUTIX, a market leader in advanced digital solutions for the event industry, today announced the launch of a new ticket protection partnership with Cover Genius, a leading global insurtech for embedded protection.SECUTIX customers can now leverage a new ticket protection solution powered by Cover Genius’ award-winning technology. This user-friendly innovation will provide venue and event businesses worldwide with an easy and automated refund process, significantly improving ticket buyers’ confidence when booking.Ticketholders opting for ticket protection will benefit from a clear refund policy, covering them if they unexpectedly can’t make an event, for example, in cases of illness, injury, or other circumstances. The offering is designed to encourage customer loyalty as buyers are more likely to book tickets when flexible protection options are available.The partnership follows a successful pilot with SECUTIX client, Silverstone, at the British Grand Prix 2024, demonstrating the effectiveness of providing streamlined ticket protection in the booking journey.Marc Mazzariol, SECUTIX Senior Vice President of Technology, said: “Through our partnership with Cover Genius, we’re expanding our offer beyond ticketing operations. In recent years, the demand for ticket protection has grown, especially post-COVID, as event organisers and venues seek to provide fans with peace of mind. Cover Genius is the ideal partner due to its global compliance, which removes regulatory complexities for our clients, and its commitment to continuous innovation, allowing us to add new features to the platform.”“Our global award-winning technology not only ensures ticket buyers can easily access refund options, but also equips event organizers with the tools to handle refunds smoothly and increase customer satisfaction.” said Kyle Keogh, Chief Business Officer at Cover GeniusKyle Keogh, Chief Business Officer at Cover Genius, added: “Live events are booming and across the ticketing industry we’re seeing demand for protection options that provide customers with the flexibility to purchase tickets early, knowing their investment is safe if they’re unexpectedly unable to attend. We are thrilled to partner with SECUTIX to bring industry-leading protection to their customers

Luxury Escapes, a leading Australian exclusive travel provider, and Cover Genius, a leader in embedded protection, have expanded their longstanding partnership with the launch of Cancellation Protection, a new protection product available for Australian and New Zealand customers booking domestic travel, as well as for international travellers worldwide.The partnership extension brings additional peace of mind to customers travelling from Europe, North America, the Middle East and Asia with cancellation protection backed by a seamless claims process, reinforcing both companies’ commitment to offering a superior experience for customers.This protection provides a 100% refund for cancellations due to unforeseen events including but not limited to: sickness, accident, injury, pre-existing medical conditions, flight disruption, adverse weather, theft of documents, transport failure, home emergencies, professional obligations, workplace redundancy and other unexpected events that may disrupt travel plans.Cover Genius’ embedded cancellation solution provides a seamless, customer-friendly experience for travellers booking through Luxury Escapes. Whether it’s for flights, hotels, or unique travel experiences, the protection ensures that customers are refunded swiftly and efficiently in almost any currency, protecting getaways and bucket-list moments.As part of this latest development, customers can now also purchase Cancellation Protection from within the Luxury Escapes app as well as on the website or through the call centre, making the travel booking experience even simpler regardless of how customers make their booking, building on the protection offering previously available for customers travelling from Australia, New Zealand and Singapore.Cover Genius is a trusted protection, compliance and regulatory partner for major digital brands worldwide, offering global reach with licenses or authorisations in over 60 countries and the ability to co-create tailored protection solutions for customers. As a reliable partner for insurers and underwriters, Cover Genius enables its partners to access key markets and expand their customer base across the globe.“This expansion reflects our ongoing dedication to providing our customers with a reliable, one-stop-shop for all their travel protection needs,” said Luxury Escapes CEO and Co-Founder Adam Schwab. “With the addition of Cancellation Protection which now also covers experiences, we’re offering even greater flexibility and protection to travellers, ensuring they can book with confidence, no matter their destination.”“We are proud to continue our strong partnership with Luxury Escapes, expanding our protection services to more regions as they continue to grow worldwide,” said Angus McDonald, CEO and Co-founder of Cover Genius.“Globally, we are seeing customers shift towards protection solutions tailored to their specific needs and demographics, rather than traditional bundled offerings. By integrating these solutions into the online and app-based Luxury Escapes booking journey, we’re making it easier for customers to confidently choose the right travel protection and tick cancellation coverage off their pre-travel to-do list.”This milestone marks another significant step in the collaboration between the two companies, which has been expanding over several years. With a shared vision of delivering superior value to customers, this partnership continues to evolve, providing more tailored and accessible protection options across a growing list of destinations and experiences