New data indicates low job security and sleep deprivation impact Customer Success leaders, often stemming from poor work-life balance and the always-on nature of remote workNEW YORK, Nov. 8, 2023 /PRNewswire-PRWeb/ -- Vitally, the first Customer Success Platform (CSP) specifically designed for maximizing productivity, visibility, and collaboration, today released the findings of "The Secret Lives of CSMs" report. A survey of hundreds of Customer Success Managers (CSMs) in the U.S. revealed that their role is crucial to business success in the current economic climate, but employees with that title are burnt out, overworked, and often underpaid. Businesses that are unable to remedy these issues run the risk of losing a significant segment of their revenue-generating workforce.B2B businesses, particularly those in the SaaS sector, are currently facing economic turmoil following a brief pandemic-induced boom. Acquiring new customers is now an uphill battle, which makes the roles of CSMs — who are responsible for preventing churn and maximizing the value of existing accounts — even more critical

Vitally, a leading Customer Success Platform (CSP), announced today that it closed $30 million in Series B funding to accelerate the company's product innovation for B2B Customer Success teams and expand global reach.