Director of Clients

3529 - Director, Clients (12-Month Maternity Cover)

Role Summary and Impact

ABOUT WPP & OPENDOOR

At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology.

Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon.

OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too.

The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production.

OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future.

By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity.

ABOUT THE ROLE

We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Director. This is a full-time contract position covering a parental leave based in London. The role is across CDS, the Consumer Devices and Services business which include LOBs such as the innovative new satellite broadband launch, Leo, and includes Alexa, Kindle, Fire, Ring and others. It’s growing significantly, with high profile lines of business for Amazon, and provides a huge growth opportunity for OpenDoor. CDS operates with a real start-up mentality and there is strong platform for innovation and acceleration. This role will mainly focus on Alexa+ /Echo, Kindle and Fire TV. Alexa+ is the exciting AI assistant for Amazon and has ambitious plans for regional roll-out and to become the connected thread across all Amazon Devices.

RESPONSIBILITIES

• Lead the client for the output from the agency.
• You will understand all the elements of a client’s business and how we can support their growth. 
• You will have a full knowledge of the overall plan and be there to support the internal teams and clients as they require in its delivery. 
• You will ensure teams collaborate and always champion unrivalled work for our clients. 
• You will have strong commercial knowledge and ensure all financial interactions with the client (PO’s etc.) are smooth and accurate.
• You will stretch yourself beyond the safe and be a part of agency growth through new business.

Drive vision collaboration and alignment

• Be the active voice of the client in the agency, working with all specialists in the matrix to ensure the team deliver against the brief and with the agreed scope of work.
• Always be looking to make our latest delivery better than the last, challenging the norm and the same – through collaborating across the agency and being aware of latest developments within OpenDoor and the client’s category.

Spot and convert opportunities.

• Have a full understanding of the SOW for every client and understand how OpenDoor can add value through the engagement of specialist services.
• Understand the core client KPIs and always look for opportunities for OpenDoor to support and deliver against them.

Commercial and operational excellence:

• Have full knowledge of all deliverables within a SOW and profitability of the client within this. 
• Have full oversight of all financial elements of the client relationship and work quickly to resolve problems – seeking support as required to resolve quickly and accurately.
• A strong working relationship with the agency’s commercial team and an appreciation of financial data sensitivity.
• Full control and responsibility for accurate forecasting - meeting all internal deadlines.

Contribute to New Business

• Be an active participant in new business pitches, stretching yourself outside your comfort zone.
• Take responsibility for smaller scale pitches and use your experience to help develop appropriate operating models.

Skills and Experience

Client Leadership experience

• You will understand how an agency operates, its positioning and product offerings and how it works with clients, alongside an understanding of how your client’s business, or category, operates.

Problem solving

• You will have an ability to solve problems, sometimes tackling them proactively before they become an issue, creating a feedback loop to ensure no further issues in the future.  You will know how to harvest insight from data that can be beneficial to a client’s business.

Building and maintaining stakeholder relationships

• You will be a trusted adviser for senior marketeers within client organisations, understand how and when to engage core specialisms across OpenDoor, collaborate more widely with partner agencies and industry partners, whilst taking responsibility for your client’s overall experience during their time at OpenDoor.

Effective communication

• You will have an ability to deliver information and opinions succinctly to garner support, considering, and being sympathetic, to the views of those around you, adapting your communication style accordingly.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment toBe Extraordinary, investing in our employees to inspire transformational creativity. We alsoLead Optimistically, firmly believing in andChampioning Growth and Developmentfor every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.

WeCreate an Open environmentbuilt on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

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