Workplace Experience Specialist

We are seeking a proactive, service-oriented Workplace Experience Specialist to support the daily operations of Braze’s New York City headquarters and help deliver an exceptional employee and guest experience. In this role, you will play an important part in maintaining a welcoming, organized, and well-functioning office while coordinating workplace programs, supporting facilities needs, and executing employee events and initiatives.

As Braze’s New York City headquarters, our office welcomes employees, executive leadership, Board members, candidates, clients, partners, vendors, and other external guests. We’re looking for someone who takes pride in creating a positive workplace experience, anticipates needs, and can confidently manage competing priorities in a fast-paced environment. You will be hands-on in supporting daily operations across multiple floors, coordinating with vendors and building management, and ensuring the office is consistently ready to support employees and business needs.

This position sits within the People Team and reports directly to the Workplace Experience Manager/Site Lead for New York City. You will work closely with the NYC Workplace Experience team, building management, vendors, and cross-functional partners to support local workplace operations and contribute to broader Workplace Experience initiatives across Braze.

Braze is a fast-paced, rapidly growing company, and we’re looking for a self-starter who takes initiative, exercises sound judgment, and balances thoughtful hospitality with reliable operational execution. The ideal candidate is organized, adaptable, and comfortable working independently while knowing when to escalate issues or seek guidance. This role will be required to be in-office five days per week.

WHAT YOU'LL DO

• Coordinate and facilitate the NYC new hire onboarding experience, including in-person office orientations, office tours, and introductions to workplace resources
• Provide dotted-line support and day-to-day coordination for the NYC Workplace Experience Receptionist, helping ensure consistent reception coverage, guest hospitality, and adherence to workplace procedures
• Coordinate office lunch schedules and related logistics to support a seamless employee dining experience
• Manage event intake and serve as the on-site Workplace Experience lead for office events, coordinating logistics, catering, vendors, room setups, and cross-functional support
• Manage building Certificates of Insurance (COIs), coordinating submissions, approvals, and follow-up with vendors and building management
• Serve as a Workplace Experience champion for Jira Service Desk, monitoring incoming requests, coordinating resolutions, maintaining clear communication, and ensuring timely follow-through
• Manage assigned purchase orders, PCard transactions, and Coupa PunchOut purchasing activities in accordance with company procurement and expense policies
• Support office budget tracking and forecasting by maintaining expense records, reviewing invoices, and providing relevant updates and inputs
• Coordinate vendor service calls and facilities requests, partnering with building management, service providers, and internal stakeholders to resolve workplace issues
• Conduct daily office walkthroughs to assess workplace readiness, identify maintenance or service needs, and reset spaces and amenities as needed
• Serve as the secondary point of contact for office access matters, supporting badge requests, access troubleshooting, and coordination with the appropriate internal and building teams
• Support construction, facilities improvement, and furniture projects by coordinating vendor access, logistics, scheduling, and employee communications
• Deliver exceptional customer service to employees, executive leadership, Board members, candidates, clients, vendors, and other visitors
• Maintain and update the NYC Confluence page, ensuring procedures, resources, and operational documentation remain accurate and accessible
• Provide ad hoc reception coverage as needed to maintain a consistent and welcoming front-of-house experience
• Draft and distribute office communications and Slack announcements regarding workplace updates, events, operational changes, and employee reminders
• Collaborate with the NYC Workplace Experience team and cross-functional partners to maintain a well-organized, secure, and efficient office environment and continuously improve workplace operations

WHO YOU ARE

• 3–4 years of experience in Workplace Experience, office operations, hospitality, facilities coordination, or a related field
• Experience coordinating workplace programs, vendors, facilities needs, and employee-facing services; experience supporting a large or complex office environment is a plus
• Experience with administrative processes, vendor management, and project coordination
• Experience working with commercial building management; experience in a union building or highly regulated building environment is a plus
• Demonstrated success in a fast-paced organization, with the ability to manage competing priorities and adapt to changing needs
• Experience supporting office moves, construction projects, furniture installations, or workplace improvements is a plus
• Experience supporting a hybrid workforce and delivering creative solutions to engage employees and improve the in-office experience
• A data-informed mindset, with a focus on continuous improvement, operational consistency, and service quality
• Demonstrated ability to build strong relationships and collaborate effectively with cross-functional partners
• A strong communicator who keeps employees, vendors, and stakeholders informed and up to date
• Passion for delivering a best-in-class workplace experience, with a strong customer service and hospitality mindset
• Proactive and self-motivated, with the ability to establish priorities, work independently, and exercise sound judgment with appropriate guidance from your manager
• A creative problem-solver who can identify issues, anticipate needs, and bring practical solutions to the table
• Highly organized and detail-oriented, with a strong sense of office pride and ownership of day-to-day responsibilities
• A flexible, hands-on team player with a can-do attitude who is willing to take on tasks both large and small
• Comfortable using Mac computers and Google Workspace; familiarity with Jira Service Desk, Confluence, Envoy, office access control systems, Coupa, or similar workplace tools is a plus
• Ability to physically stand, bend, squat, and lift up to 25–30 pounds as required by the role

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $53,000 and $75,000/year with an expected On Target Earnings (OTE) between $59,000 and $85,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.