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Braze

Customer engagement platform for cross-channel messaging

Industry Marketing – Financial Services Lead

Product MarketingConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USA$125k - $175k /yr

About the Job

Requirements

  • A BA/BS degree is required.
  • At least 7 years of experience in B2B marketing, product marketing, financial services marketing, consulting, or a strategy role, including significant time focused on Financial Services.
  • A track record of building industry or go-to-market strategies that drove pipeline and revenue.
  • Practical experience leveraging AI-powered marketing tools and automation to improve personalization, experimentation, operational efficiency, and team productivity.
  • Experience working with cross-functional teams and managing relationships with key stakeholders.
  • A consumer-facing marketing background in banking, insurance, wealth management, or FinTech is described as ideal.
  • Strong knowledge of Financial Services customer acquisition and onboarding, product cross-sell, wallet penetration, lifetime value, digital-first experiences, and industry KPIs.
  • Ability to explain complex technology, including AI, in accessible language to executive audiences and adapt messaging to the audience.
  • Ability to use AI tools for research, writing, and building, and to explain agentic, generative, and predictive AI concepts to customers.

Responsibilities

  • Lead the development and execution of a comprehensive marketing strategy tailored to the Financial Services industry.
  • Collaborate with revenue and product teams to align Braze products and value propositions with industry-specific marketing objectives and business outcomes.
  • Develop a go-to-market strategy for key Financial Services audiences, using industry insights to drive platform adoption.
  • Build a roadmap of one-to-many and one-to-few assets, including sub-industry points of view, go-to-market plays, pitch narratives, and demo stories for priority Financial Services segments.
  • Develop and evolve Braze’s Financial Services narrative, including sub-industry narratives.
  • Pair product launches with Financial Services insights and use cases, demonstrating how products address issues such as driving deposits, streamlining onboarding, and building long-term customer trust.
  • Write data-backed thought leadership with media and research partners, and develop proprietary financial benchmarks and best practices.
  • Provide technical perspectives, considerations, and trends as part of Financial Services narratives.
  • Represent Braze at Financial Services events and in Financial Services publications.
  • Bring field and customer insights to Product, Product Marketing, Sales, and leadership to help shape priorities.
  • Collaborate on enablement and education deliverables that educate the broader organization about the Financial Services industry.
  • Support a small set of strategic pursuits and executive business reviews, and use resulting insights to improve go-to-market execution.
  • Partner with Customer Success, Sales, and Customer Marketing to develop and publish Financial Services customer evidence, including case studies, quotes, speakers, and references.
  • Work with Partnerships to build joint Financial Services stories with technology and services partners, and help include partners in the Financial Services roadmap.
  • Train Revenue teams and facilitate ongoing knowledge and best-practice exchange.

Desired Qualifications

  • An MBA or relevant advanced degree is a plus.
  • Experience speaking at industry events is a plus.
  • Experience with customer engagement, marketing technology, or data platforms, including customer engagement platforms, customer data platforms, commerce platforms, or data clouds, is a plus.

About the Company

Braze

Customer engagement platform for cross-channel messaging

Braze is a customer engagement platform that helps brands build ongoing relationships with customers by coordinating real-time, cross-channel messages across email, push, in-app, SMS, and more. It collects data from any source, segments audiences, and orchestrates customer journeys so the right message reaches the right person at the right time. It also uses AI-powered experimentation and optimization to test and improve campaigns. Braze differentiates itself with a data-driven, multi-channel approach and a strong emphasis on journey orchestration and real-time engagement, serving a wide range of clients from small businesses to large enterprises and operating globally. Its goal is to enable brands to deliver relevant, personalized experiences at scale, across channels, to drive lasting customer relationships.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2011

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