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Braze

Customer engagement platform for cross-channel messaging

Atlassian Administrator 2

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeLondon, UKIn-person

About the Job

Requirements

  • Have 3 to 5 years of hands-on experience administering Jira and Confluence in a business environment, preferably using Atlassian Cloud.
  • Have working knowledge of Jira Service Management, including request types, queues, service-level agreements, forms, and customer portals.
  • Be comfortable writing JQL and creating filters, dashboards, and operational reports.
  • Be familiar with Jira Automation and understand how automation can improve repeatability and reduce administrative effort.
  • Have exposure to ScriptRunner through reading, testing, troubleshooting, or modifying existing scripts.
  • Be familiar with Atlassian Rovo and AI-enabled workflows, including experience with Rovo Search, Rovo Chat, or configuring Rovo agents.
  • Be comfortable troubleshooting platform issues and working through problems methodically.
  • Be able to document changes clearly and explain technical concepts to non-technical users.
  • Be comfortable working directly with teams across different functions and levels of technical experience.
  • Be organized and able to manage competing requests while distinguishing true business urgency from less critical work.
  • Be motivated to continue developing deeper expertise in Atlassian administration, automation, scripting, and solution design.
  • Be comfortable working within established change management, governance, and documentation standards.

Responsibilities

  • Manage the day-to-day request queue for Jira, Jira Service Management, and Confluence, resolving configuration, access, reporting, and usability issues while keeping stakeholders informed.
  • Configure and maintain Jira and Jira Service Management projects, workflows, screens, custom fields, issue types, request types, queues, service-level agreements, forms, permission schemes, notification schemes, and customer portals.
  • Build and maintain Jira Automation rules that reduce manual work, improve consistency, and support repeatable business processes.
  • Support and improve Rovo agents by maintaining instructions and knowledge sources, troubleshooting unexpected behavior, testing new use cases, and gathering feedback from users.
  • Create and troubleshoot JQL queries, filters, dashboards, and reports that provide teams with visibility into workload, service performance, and operational trends.
  • Manage users, groups, roles, and permissions while supporting license reviews, access reviews, change management, and documentation requirements.
  • Maintain platform documentation, knowledge articles, and training materials, including asynchronous walkthroughs that help teams self-service common Atlassian tasks.
  • Partner with the Lead Atlassian Solutions Engineer on project rollouts, workflow consolidation, Jira Service Management improvements, platform cleanup, application integrations, and initiatives to improve the scalability and usability of the Atlassian environment.
  • Own and manage incoming Atlassian administration requests, prioritizing work based on business impact and urgency.
  • Manage users, groups, roles, and access while supporting periodic license and access reviews.
  • Build and troubleshoot JQL queries, filters, dashboards, and operational reports.
  • Create and maintain Jira Automation rules for well-defined administrative and business use cases.
  • Support existing Rovo agents and assist with the creation, testing, and rollout of new agents and AI-enabled workflows.
  • Troubleshoot Atlassian Marketplace applications and coordinate with vendors or Atlassian Support when escalation is required.
  • Test configuration changes in non-production environments before implementation.
  • Maintain clear documentation for configurations, processes, and recurring administrative tasks.
  • Create training materials and asynchronous walkthroughs that enable teams to use Atlassian tools effectively.
  • Assist with ScriptRunner administration by reviewing, testing, troubleshooting, and making guided updates to existing scripts.
  • Support larger Atlassian initiatives under the direction of the Lead Atlassian Solutions Engineer, taking on increasing ownership as technical experience grows.

Desired Qualifications

  • Atlassian certifications such as ACP-120 Jira Administration for Cloud or ACP-220 Confluence Administration for Cloud.
  • Experience supporting IT service management or Information Technology Infrastructure Library-aligned service management processes.
  • Familiarity with Atlassian Guard, single sign-on, SCIM provisioning, or enterprise identity management.
  • Experience working with Jira or Confluence REST APIs.
  • Practical experience writing prompts or agent instructions and refining them based on user feedback and observed results.
  • Scripting experience with Groovy, Python, JavaScript, or similar languages.
  • Experience with adjacent enterprise platforms such as Slack, Okta, or Google Workspace.
  • Experience working in a high-growth software-as-a-service or technology environment.

About the Company

Braze

Customer engagement platform for cross-channel messaging

Braze is a customer engagement platform that helps brands build ongoing relationships with customers by coordinating real-time, cross-channel messages across email, push, in-app, SMS, and more. It collects data from any source, segments audiences, and orchestrates customer journeys so the right message reaches the right person at the right time. It also uses AI-powered experimentation and optimization to test and improve campaigns. Braze differentiates itself with a data-driven, multi-channel approach and a strong emphasis on journey orchestration and real-time engagement, serving a wide range of clients from small businesses to large enterprises and operating globally. Its goal is to enable brands to deliver relevant, personalized experiences at scale, across channels, to drive lasting customer relationships.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2011

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