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Braze

Customer engagement platform for cross-channel messaging

Senior Lead Field Architect

Pre-Sales Solution EngineeringConfirmed live in the last 24 hours
Full-timeSan Francisco, CA, USA$166k - $248k /yr

About the Job

Requirements

  • Possess proficiency with application programming interfaces and software development kits.
  • Have experience with email, mobile, database, lifecycle, or loyalty marketing and understand the practical considerations involved.
  • Have expertise designing composable solutions and evaluating trade-offs among batch ingestion, real-time streaming, and federated audience management.
  • Have deep knowledge of how enterprise data is ingested, accessed, cleansed, and moved, including data pipeline technologies such as in-house tools, dbt, and warehouse-native tools such as Snowflake Streams and Tasks.
  • Be able to advise prospects on organizational changes needed to support a modern engagement platform, such as establishing a Center of Excellence.
  • Have deep familiarity with architecture and design patterns across legacy marketing clouds and modern composable stacks, and be able to explain their structural trade-offs clearly.
  • Have at least 7 years of experience in customer-facing technical roles such as Solutions Architecture, Solutions Consulting, Sales Engineering, Enterprise Architecture, or technical consulting at B2B SaaS or data platform companies.

Responsibilities

  • Lead high-level future-state architecture workshops, mapping how Braze interacts with the broader enterprise stack, including Snowflake, Databricks, S3 and other blob storage, Salesforce, and Adobe.
  • Navigate complex technical committees and address concerns from Architecture, Engineering, Information Security, Data Governance, and Systems Integration teams.
  • Identify potential technical blockers early in the sales cycle and design creative, scalable workarounds that maintain platform stability.
  • Design and lead proof-of-value engagements that provide prospects evidence to support a confident technical selection.
  • Set realistic expectations, anticipate delivery constraints, and surface risks before close so proposed solutions can be successfully run in production.
  • Develop best-practice blueprints for common enterprise scenarios, such as multi-instance global deployments, for reuse across the Solutions organization.
  • When opportunities arise, speak at conferences and industry events about building with Braze, integration architecture approaches, or other technical topics.
  • Work as an overlay to Braze account teams, joining deals as an additional technical leader and advising on enterprise architecture and integration.
  • Own North Star architecture engagements end to end, from the first workshop through sign-off and BRD handoff, or contribute to targeted discussions such as warehouse integration or data strategy.
  • Partner closely with the Solutions Consultant and Account Executive leading each deal.

Desired Qualifications

  • Pre-sales experience is strongly preferred.
  • Hands-on familiarity with prospect technologies is preferred, including marketing technology platforms such as Iterable, Salesforce Marketing Cloud, and Adobe; customer data platforms such as Segment and mParticle; and modern data stack tools such as Snowflake, Databricks, and Amazon Redshift.

About the Company

Braze

Customer engagement platform for cross-channel messaging

Braze is a customer engagement platform that helps brands build ongoing relationships with customers by coordinating real-time, cross-channel messages across email, push, in-app, SMS, and more. It collects data from any source, segments audiences, and orchestrates customer journeys so the right message reaches the right person at the right time. It also uses AI-powered experimentation and optimization to test and improve campaigns. Braze differentiates itself with a data-driven, multi-channel approach and a strong emphasis on journey orchestration and real-time engagement, serving a wide range of clients from small businesses to large enterprises and operating globally. Its goal is to enable brands to deliver relevant, personalized experiences at scale, across channels, to drive lasting customer relationships.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2011

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