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Braze

Customer engagement platform for cross-channel messaging

Senior Technical Architect

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeChicago, IL, USA$90k - $128k /yrIn-person

About the Job

Requirements

  • Demonstrated interest or hands-on experience with technical concepts such as software as a service, mobile, application programming interfaces, marketing automation, analytics, or programming (such as HTML), sufficient to own software development kit and application programming interface integration workstreams directly rather than only coordinate them.
  • Strong analytical and creative problem-solving skills, including diagnosing project and technical issues and driving them to resolution.
  • Strong listening and verbal communication skills, including explaining technical concepts clearly to technical and non-technical audiences through video calls, workshops, and written communication.
  • Comfort building with artificial intelligence tools to accelerate workstreams and improve day-to-day efficiency.
  • Bachelor's degree or equivalent experience in a relevant field.
  • Two to five years in a similar customer-facing role, preferably in implementations, technical consulting, or customer success, with a track record spanning both project delivery and hands-on technical work.
  • Strong project management skills paired with technical depth in application programming interfaces, software development kits, or related integration work.
  • Excellent written and verbal communication skills.

Responsibilities

  • Own customer implementation engagements end to end, from onboarding through go-live, and serve as the deep technical resource designing integrations and solutions as the engagement requires.
  • Design and implement technical solutions, including software development kit and application programming interface integrations, while managing project timelines, scope, and stakeholder alignment.
  • Engage customer stakeholders, from senior staff to end users, to understand business and technical goals and build relationships across the account.
  • Monitor progress and proactively resolve project risks and technical blockers to keep engagements on time and technically sound.
  • Act as the technical conduit between Braze and the customer's product and engineering teams, translating requirements into actionable technical plans when technical ownership is called for.
  • Document stakeholder roles, technical requirements, and integration details to support a smooth handoff to the Customer Success Manager team after project completion.
  • Coordinate with customer agencies and third parties to keep external partners aligned with project goals and timelines.
  • Drive early adoption, set key performance indicators and success metrics, and apply best practices that help customers realize fast time to value.
  • Advocate customer use cases to product development and stay current on Braze platform capabilities, including technical enablement such as Decisioning Studio training.
  • Continually improve delivery and technical processes, and deliver customer-tailored enablement training and workshops.
  • Maintain the organizational and communication discipline expected of a Delivery Manager alongside the technical depth expected of a Technical Architect, depending on the assigned project.

Desired Qualifications

  • Experience in implementations, technical consulting, or customer success is preferred.

About the Company

Braze

Customer engagement platform for cross-channel messaging

Braze is a customer engagement platform that helps brands build ongoing relationships with customers by coordinating real-time, cross-channel messages across email, push, in-app, SMS, and more. It collects data from any source, segments audiences, and orchestrates customer journeys so the right message reaches the right person at the right time. It also uses AI-powered experimentation and optimization to test and improve campaigns. Braze differentiates itself with a data-driven, multi-channel approach and a strong emphasis on journey orchestration and real-time engagement, serving a wide range of clients from small businesses to large enterprises and operating globally. Its goal is to enable brands to deliver relevant, personalized experiences at scale, across channels, to drive lasting customer relationships.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2011

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