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Braze

Customer engagement platform for cross-channel messaging

Senior Technical Architect

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeNew York, NY, USA$94k - $135k /yrIn-person

About the Job

Requirements

  • Demonstrated interest or hands-on experience with technical concepts such as software as a service, mobile, application programming interfaces, marketing automation, analytics, or programming (such as HTML), sufficient to own software development kit and application programming interface integration workstreams directly rather than only coordinate them.
  • Be highly organized and reliable, with a continuous improvement mindset and the discipline to keep project tracking consistently up to date.
  • Have strong analytical and creative problem-solving skills, and be comfortable diagnosing both project and technical issues and driving them to resolution.
  • Be able to collaborate, manage conflicting priorities, motivate stakeholders, and thrive in a fast-paced, cross-functional environment.
  • Have strong listening and verbal communication skills, and be able to explain technical concepts clearly to technical and non-technical audiences through video calls, workshops, and written communication.
  • Be comfortable building with artificial intelligence tools to accelerate workstreams and improve efficiency in day-to-day work.
  • Have a bachelor's degree or equivalent experience in a relevant field.
  • Have 2 to 5 years of experience in a similar customer-facing role, preferably in implementations, technical consulting, or customer success, with a track record spanning both project delivery and hands-on technical work.
  • Have strong project management skills paired with genuine technical depth in application programming interfaces, software development kits, or related integration work.
  • Have excellent written and verbal communication skills.

Responsibilities

  • Own the execution of customer implementation engagements end to end, from onboarding through go-live, and serve as the deep technical resource designing integrations and solutions, depending on each engagement's needs.
  • Design and implement technical solutions, including software development kit and application programming interface integrations, while managing a project's timeline, scope, and stakeholder alignment.
  • Engage with customer stakeholders, from senior staff to end users, to understand business and technical goals and build credible relationships across the account.
  • Monitor progress and proactively resolve project risks or technical blockers to keep engagements on time and technically sound.
  • Act as the technical conduit between Braze and the customer's product and engineering teams, translating requirements into actionable technical plans when technical ownership is needed.
  • Document stakeholder roles, technical requirements, and integration details to support a smooth handoff to the Customer Success Manager team after project completion.
  • Coordinate with customer agencies and third parties to keep external partners aligned with project goals and timelines.
  • Drive early adoption, set key performance indicators and success metrics, and apply best practices that help customers realize fast time to value.
  • Advocate customer use cases to product development and stay current on Braze platform capabilities, including technical enablement such as Decisioning Studio training.
  • Continually improve delivery and technical processes, and deliver enablement training and workshops tailored to each customer.
  • Maintain the organizational and communication discipline expected of a Delivery Manager alongside the technical depth expected of a Technical Architect, as either may be called on depending on the assigned project.

About the Company

Braze

Customer engagement platform for cross-channel messaging

Braze is a customer engagement platform that helps brands build ongoing relationships with customers by coordinating real-time, cross-channel messages across email, push, in-app, SMS, and more. It collects data from any source, segments audiences, and orchestrates customer journeys so the right message reaches the right person at the right time. It also uses AI-powered experimentation and optimization to test and improve campaigns. Braze differentiates itself with a data-driven, multi-channel approach and a strong emphasis on journey orchestration and real-time engagement, serving a wide range of clients from small businesses to large enterprises and operating globally. Its goal is to enable brands to deliver relevant, personalized experiences at scale, across channels, to drive lasting customer relationships.

Company size
1,001-5,000
Company stage
IPO
Headquarters
New York City, New York
Founded
2011

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