Senior Project Manager (Social Media)

Sobre WPP

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VML Costa Rica, part of WPP,  is hiring a Senior Project Manager (Social Media) to oversee social, creative, and community management program delivery for a premier global CPG client.

Positioned in a nighly visible, client-lacing capacity, you will manage une delivery or social channel content, creative campaigns, owned/earned social media, and community management activities across a diverse brand portfolio.

To succeed, you must have a strong creative sensibility, an analytical mindset for agency financials, and a genuine passion for the digital and social media landscapes. Operating in the fast-paced realm of social media, you must possess a keen sense of urgency, exceptional English communication skills, and the resilience to navigate real-time client feedback and rapid-turnaround requests.

What You'll Do

1. Client & People Partnership

• Client-Facing Ownership: Serve as a trusted, daily partner to brand teams, managing expectations, presenting creative assets, and translating client objectives into clear briefs.
• Cross-Functional Collaboration: Partner with Account Leads, Creative Directors, Media Buyers, and Community Managers to ensure high-functioning, integrated project delivery.
• Team Motivation: Provide purpose, clear direction, and motivation to a multidisciplinary, cross-border team, fostering an environment of shared accountability.

1. Social Media & Creative Program Delivery

• Social Workflow Management: Lead the end-to-end lifecycle (from scoping and content creation to community management and deployment) for organic and paid social content specifically tailored for TikTok and Meta platforms (Instagram, Facebook).
• Agile & Urgent Delivery: Act as the operational hub for real-time social media activities,

managing time-sensitive client feedback and immediate, culturally relevant reactive content needs with calm efficiency.

• Systemic Rigor: Establish, maintain, and optimize communication structures, project plans, and deployment schedules across multiple operating units and external agency partners.
• Al Integration: Actively seek opportunities and leverage Al tools to streamline delivery, automate workflows, and optimize team efficiency.

1. Financials & Resource Operations

• Project Profitability: Take ownership of project-level financials. Plan, track, and approve project expenses, billing, and invoices to maintain healthy margins.
• Burn-Rate & Resource Monitoring: Monitor weekly resource allocations, track project burn rates, oversee budgets, and handle financial reconciliations.
• Scoping & Estimation: Drive accurate project estimations, staffing recommendations, and statement-of-work (SOW) development for new social and content workstreams.

1. Project Documentation & Quality Control

• Rigorous Tracking: Keep projects moving seamlessly throughout the entire creative lifecycle-from initial brief intake, to creative concept review, through to final production and execution—while maintaining meticulous timelines, status sheets, and next-step documentation.
• Storytelling: Craft compelling presentation slides and project reports that communicate campaign progress, metrics, and operational health to both internal leadership and client stakeholders.

Who You Are

• A Builder: You are process-oriented, innovative, and enjoy standing up new client workstreams, establishing streamlined workflows, and building operational rigor.
• Open and Collaborative: You are highly comfortable with ambiguity. You naturally bring people together to co-create solutions and thrive in dynamic team environments.
• Optimistic and Resilient: You possess the stamina and balance needed to keep a team motivated under tight deadlines and are skilled at navigating obstacles with a solution-oriented mindset.
• Ego-less & Hands-on: You are willing to wear multiple hats-whether building a complex Smartsheet, writing meeting notes, or presenting a high-level deck-to ensure the team's success.

What You'll Need

• Experience:5+ years of digital, social, and/or creative project management experience in a PMO organization or delivery management role.
• Agency Background:Strong, direct experience working within a fast-paced creative or digital agency environment. This includes a proven track record of:
• Simultaneously managing multiple brands and projects under tight agency deadlines.
• Operating effectively within a multidisciplinary team setting (creatives, developers, strategists, and producers).
• Collaborating closely and side-by-side with Account Management teams to maintain account health and ensure client satisfaction.
• Social & CPG Expertise:Solid background managing programs for consumer-packaged goods (CPG) brands, with a strong grasp of social content requirements, platform guidelines (specifically TikTok and Meta), and production workflows.
• English Communication:Native or professional English language mastery (both written and spoken) is mandatory. You must be highly confident leading client-facing presentations, negotiating deadlines, and crafting professional client communications in English.
• Agile Methods:Familiarity with Agile methodologies applied to fast-turnaround creative production, including hands-on experience facilitating Program Increment (PI) planning or large-scale syncs.
• Task & Project Tracking Skills: Deep hands-on experience using Monday.com (or comparable enterprise task-tracking software like Jira, Smartsheet, Workfront, or Proof HQ) to map dependencies, assign ownership, and maintain real-time status visibility across multi-layered teams
• Tech Forwardness:A strong curiosity and active interest in leveraging Al tools to enhance project delivery.

En VML, parte de WPP, estamos comprometidos a fomentar un entorno laboral totalmente inclusivo que sea gratificante y propicie el desarrollo profesional. Creemos en la creación de un entorno de trabajo dinámico que valore la diversidad y la inclusión, y nos esforzamos por reclutar una lista diversa de candidatos para ayudarnos a lograr ese objetivo. Estaremos encantados de proporcionar acomodos razonables a las personas con discapacidades que necesiten un acomodo para usar o acceder al sitio de carreras de VML o para participar plenamente en el proceso de solicitud. Si necesita un acomodo para completar su solicitud u otro aspecto de nuestro proceso de reclutamiento debido a una discapacidad, comuníquese con nuestro departamento de Recursos Humanos o envíe un correo electrónico a (contacto de RR. HH.) para solicitarla.

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