Simplify+ Refund Policy
Last updated: August 15, 2026
Subscription Terms
Subscriptions to Simplify are recurring and you will be automatically billed once subscribed until you choose to cancel. You can cancel at any time by logging into your Simplify account.
No Refunds After Subscription Activation
Simplify+ is an "always-on" product where usage and benefits begin immediately upon subscription activation. Once your subscription has been activated and you have gained access to Simplify services, all payments are non-refundable. By subscribing, you acknowledge and agree that access begins immediately and that all payments are final and non-refundable except as expressly provided in this policy.
Refunds are not provided based on minimal usage or frequency of use.
Subscription Renewal Refunds
If you are charged for a subscription renewal unintentionally, we may provide a pro-rated refund if you contact us within 24 hours of the renewal charge. Please note that Stripe processing fees are non-refundable to us and will be deducted from any refund amount.
Cancellation Process
To avoid future charges, you can cancel your subscription at any time:
- Log into your Simplify account
- Navigate to Manage Subscription
- Select Cancel Subscription
Your subscription will remain active until the end of your current billing period, after which it will not renew and you will not be charged again.
AI-Generated Content and Output Quality
Simplify provides a platform that harnesses AI agents and tools to assist with resume building, cover letter creation, application tailoring, and other job-search tasks. Generative AI and agentic AI are experimental technologies — outputs may vary and are not guaranteed to meet any particular standard or expectation.
These tools are assistive — they generate suggestions and drafts based on the information and preferences you provide. The final output, and the decision to use, edit, or submit it, is your responsibility.
Output quality depends on the inputs and settings you provide, and you have full control to adjust these to refine results.
Dissatisfaction with AI-generated content is not grounds for a refund. This includes, but is not limited to:
- Subjective dissatisfaction with the style, tone, formatting, or content of AI-generated output
- A belief that the AI tools could produce better results or could be improved
- Failure to achieve specific outcomes such as interviews, callbacks, or job offers
- Differences between expected and actual AI output
We encourage you to experiment with different inputs, prompts, and settings to get the best results. If you need help getting more out of Simplify's AI tools, our support team is happy to provide guidance — reach out at [email protected].
Technical Issue Exception
If you experience an extended inability to access Simplify's tools or services due to a verifiable technical issue — such as a persistent bug, system error, or platform malfunction — we may provide a remedy. Brief or intermittent disruptions, including scheduled maintenance, do not qualify. We make every effort to minimize downtime when and where possible.
Examples of qualifying technical issues include:
- Prolonged inability to access core features or services
- Payment processing errors (e.g., duplicate charges, incorrect billing amounts)
- AI generation failures where the system returns errors or fails to produce any output (not output the user finds unsatisfactory)
This exception does not cover:
- Subjective concerns about the quality, style, or effectiveness of AI-generated content (see above)
- Scheduled maintenance or brief service interruptions
- One-off or transient errors that resolve on their own
To request a remedy for a qualifying technical issue:
- Contact our support team at [email protected]
- Schedule a call with our support team
- Provide a live demonstration of the issue during the call
We will either provide credit for the affected period or issue a refund (full or partial) depending on the severity and duration of the issue.
Contact
For questions about this policy or to request support, please contact us at [email protected].
We appreciate your understanding and cooperation with this policy.
