Senior Customer Success Jobs

Built from a 20M+ job database and updated hourly, this list surfaces senior customer success roles across adoption, retention, renewals, client services, success architecture, and account growth.

Openings include senior customer success managers, client-success leaders, success architects, adoption specialists, strategic account-success roles, customer-success operations managers, and directors leading teams or segments. The work may cover onboarding, product adoption, executive relationships, renewal planning, expansion, support escalation, and customer-health programs. Employer models differ: one role may manage a defined portfolio throughout the customer lifecycle, another may specialize in technical adoption, and a leadership position may set playbooks, capacity, and performance standards for a team. Compare the customer segment, portfolio complexity, product maturity, and division of work with sales, implementation, support, and professional services. Clarify whether the position personally owns renewals or expansion, influences them, or hands commercial conversations to another team. Seniority may come from strategic accounts and executive engagement rather than direct reports.

Begin with customer segment and ownership model, then add employer, location, compensation, or sponsorship constraints. The original posting should establish portfolio or book scope, renewal and expansion accountability, product or technical depth, travel, and people-management expectations. Look for the measures the team uses—such as adoption, retention, renewal, customer health, or growth—without assuming every employer defines them alike. Compensation may include a variable target tied to individual, portfolio, or team performance; separate that component from base pay and review the stated conditions. Application examples should show how you diagnosed customer needs, coordinated internal teams, handled risk or escalation, and supported durable product use. If a role requests technical architecture or implementation experience, treat that as a distinct requirement rather than generic relationship management. Verify workplace, authorization, and live qualifications at the source.

Browsing and filtering are free. A free Simplify account lets you save customer-success roles and track applications. Copilot can reduce repetitive form entry, while portfolio figures, retention claims, customer examples, and employer-specific responses should be checked for accuracy and confidentiality.